Provide individualized case management and crisis intervention for adults with mental illness, addictions, and physical health issues. Create recovery plans, teach daily living skills, coordinate medical and community supports, assist with housing and financial benefits, maintain records, support team operations, provide on-call crisis coverage, and help prepare units for new clients while fostering therapeutic relationships and reducing isolation.
Title of Job: Case Manager
Date: June 24, 2026
Closing Date: July 8, 2026
Location: Toronto, ON - North Toronto ICM
Compensation: $57,007 - $71,647 Annually Prorated
Contract Duration: 6-Month Contract
Work Type: Onsite
Job ID: 10874751
Existing or New Position: Existing
As a Case Manager you will work independently or be part of a team that co-ordinates a support network and links clients living with mental illnesses, addictions and physical health issues. The position attempts to empower the client, thereby increasing their independence, dignity and selfrespect in a safe and secure environment. Direct service and support will be provided to clients in areas such as daily living, practical assistance, crisis intervention, linkages to primary care and a range of other services to support the individual’s needs.
North Toronto ICM Team provides assistance to adults living in North York and North Toronto who are experiencing mental health issues that seriously impact their life. The program provides open ended and short-term case management and peer support services. The program provides assessment, consultation, access to treatment, service planning and advocacy for individuals referred through The Access Point. Services are centered around each individuals needs and focused on comprehensive assessment, stabilization and linking to resources in the community. The aim of the program is to provide a low barrier service, that meets individuals where they are at and assists in stabilizing their health, mental health and substance use. The program strives to assist individuals to make choices and changes in their lives that promote recovery.
What You Will Do:
- Create individualized support and recovery plans with clients and professionals based on assessments.
- Support clients in building independence by teaching daily living skills (e.g., hygiene, medication, cooking, budgeting).
- Coordinate care by connecting clients with social, medical, and community support.
- Provide crisis intervention and help develop crisis plans.
- Represent the program professionally with clients, families, and community partners.
- Mediate conflicts and help clients learn problem-solving skills.
- Organize or support social activities to reduce isolation.
- Maintain accurate client records and documentation.
- Work collaboratively with the team, contribute ideas, and support new staff or volunteers.
- Provide on-call 24/7 crisis support on a rotating basis.
- Assist with preparing units for new clients.
- Provide case management and connect clients with services like housing and ID support.
- Help clients access financial supports such as Ontario Works (OW) and Ontario Disability Support Program (ODSP) or other financial resources as required.
- Other duties as assigned by Program Manager and/or designated supervisor.
- Post-secondary education in Social Services / Human Services or equivalent field.
- Minimum 3 years’ working experience with client population group.
- Understanding of challenges faced by Adults with mental illness, addictions, physical health concerns, and homelessness etc.
- Proficient in intake assessment, crisis intervention, advocacy, and problem-solving to support client needs.
- Ability to build therapeutic relationships and collaborate with clients on goals.
- Familiarity with community resources and professional services.
- Strong teamwork skills in a multidisciplinary environment.
- Strong interpersonal, communication, and counselling skills to effectively engage clients in sensitive areas such as life skills, healthy living, and relationships.
- Solid computer literacy for maintaining records, files, and reports.
- Effective analytical, organizational, and time management skills for coordinating client support and program activities.
- Demonstrates cultural competency, with an understanding of diverse backgrounds and inclusive practices.
- Must have a valid driver’s license, insurance, and a reliable vehicle to travel within the region.
- Staff will be required to work in clients’ rooms and may therefore be exposed to secondhand smoke.
- May also be required to be on-call as emergency contact for after hours.
- Frequent travel within the Central LHIN will also be required.
- Occasional evening and weekend hours may be required.
- 24/7 Employee Assistance Program
- E-learning program available all year round
- Starting vacation time above minimum standard,
- Additional paid personal and paid sick days
- Professional development budget available to help you nurture and shape your career
- Corporate Gym membership rate with GoodLife Fitness
- Access to Perkopolis, a comprehensive corporate discount program
- Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who reflects that diversity. At LOFT, we hold the deep belief that skills and expertise can be cultivated in various ways. Therefore, even if you don't perfectly align with every listed criterion but feel you could flourish in this role, we highly encourage you to apply.
Note:
- A satisfactory vulnerable sector check (VSC) is also required.
- This posting provides only a summary of the responsibilities and requirements for the position
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