Case Manager_FT-Contract

Title of Job: Case Manager
Date: September 11, 2026
Closing Date: September 27, 2026
Location: Toronto, ON - North Toronto ICM
Compensation: $57,007 - $71,647 Annually Prorated
Contract Duration: 6-Month Contract
Work Type: Onsite 
Job ID: 10874751
Existing or New Position: Existing

• Create individualized support and recovery plans with clients and professionals based on assessments.
• Support clients in building independence by teaching daily living skills (e.g., hygiene, medication, cooking, budgeting).
• Coordinate care by connecting clients with social, medical, and community support.
• Provide crisis intervention and help develop crisis plans.
• Represent the program professionally with clients, families, and community partners.
• Mediate conflicts and help clients learn problem-solving skills.
• Organize or support social activities to reduce isolation.
• Maintain accurate client records and documentation.
• Work collaboratively with the team, contribute ideas, and support new staff or volunteers.
• Provide on-call 24/7 crisis support on a rotating basis.
• Assist with preparing units for new clients.
• Provide case management and connect clients with services like housing and ID support.
• Help clients access financial supports such as Ontario Works (OW) and Ontario Disability Support Program (ODSP) or other financial resources as required.
• Other duties as assigned by Program Manager and/or designated supervisor.

• Post-secondary education in Social Services / Human Services or equivalent field.
• Minimum 3 years’ working experience with client population group.
• Understanding of challenges faced by Adults with mental illness, addictions, physical health concerns, and homelessness etc.
• Proficient in intake assessment, crisis intervention, advocacy, and problem-solving to support client needs.
• Ability to build therapeutic relationships and collaborate with clients on goals.
• Familiarity with community resources and professional services.
• Strong teamwork skills in a multidisciplinary environment.
• Strong interpersonal, communication, and counselling skills to effectively engage clients in sensitive areas such as life skills, healthy living, and relationships.
• Solid computer literacy for maintaining records, files, and reports.
• Effective analytical, organizational, and time management skills for coordinating client support and program activities.
• Demonstrates cultural competency, with an understanding of diverse backgrounds and inclusive practices.
• Must have a valid driver’s license, insurance, and a reliable vehicle to travel within the region.

• Staff will be required to work in clients’ rooms and may therefore be exposed to secondhand smoke.
• May also be required to be on-call as emergency contact for after hours.
• Frequent travel within the Central LHIN will also be required
• Occasional evening and weekend hours may be required.

• 24/7 Employee Assistance Program
• E-learning program available all year round
• Starting vacation time above minimum standard,
• Additional paid personal and paid sick days
• Professional development budget available to help you nurture and shape your career
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis, a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion

• A satisfactory vulnerable sector check (VSC) is also required.
• This posting provides only a summary of the responsibilities and requirements for the position