Case Manager, Behavioural Support_FT-Perm

Title of Job: Case Manager, Behavioural Support
Date: July 31, 2026
Closing Date: August 16, 2026
Location: Toronto, ON - BSTR Toronto
Compensation: $57,007 - $71,647 annually prorated
Work Type: Onsite
Job Id: 10942555
Existing or New Position: Exisiting

• Develop and implement individualized Behavioural Support Plans aimed at improving quality of life and reducing responsive behaviours.
• Conduct behavioural assessments and maintain accurate, timely documentation and reports.
• Act as a liaison and advocate, collaborating with clients, families, caregivers, and multidisciplinary teams.
• Provide training, consultation, and ongoing support to staff, families, and caregivers.
• Offer supportive counselling and connect clients to appropriate health care services and community resources.
• Deliver crisis intervention and assist in creating effective crisis management plans.
• Build respectful, trusting relationships using recovery-oriented and psychosocial rehabilitation principles.
• Participate in team meetings, care conferences, and interdisciplinary collaboration.
• Maintain strict confidentiality and adhere to organizational policies and procedures.
• Work primarily within hospital settings, ensuring compliance with health and safety protocols.
• Engage in required training and contribute to the Behaviour Support Resource Team.
• Perform additional duties as assigned by leadership.

• Post-secondary education in Social Services / Human Services or equivalent field.
• Minimum 3 years’ working experience with client population group.
• Understanding of challenges faced by seniors with mental health, addictions, dementia, or neurological conditions.
• Requires knowledge of recovery, harm reduction, recovery and psychosocial rehabilitation.
• Knowledge of P.I.E.C.E.S., U-First, RAI, OCAN, and documentation standards (or willingness to be trained).
• Knowledge of community resources and cultural competency frameworks.
• Proven crisis intervention, problem-solving, and interpersonal skills.
• Strong assessment, counselling, and client engagement abilities with a flexible, creative approach.
• Ability to collaborate effectively with interdisciplinary teams, clients, families, and community partners.
• Excellent communication, organizational, and time management skills.
• Proficient in documentation, record-keeping, and basic computer applications.
• Valid driver’s license and access to a personal vehicle.

• Staff will be required to work in clients’ rooms and may therefore be exposed to secondhand smoke.
• Frequent travel within the service area using your own vehicle will also be required.
• Occasional evening and weekend hours may be required.
• some roles will require compliance to Hospitals’ Occupational Health and Safety protocols 

• A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability
• Defined Benefits Pensions Plan
• 24/7 Employee Assistance Program
• E-learning program available all year round
• Starting vacation time above minimum standard,
• Additional paid personal and paid sick days
• Professional development budget available to help you nurture and shape your career
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis, a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
• Tuition reimbursement program
• Maternity-leave top up program and Parental leave top up program

Note:

• A satisfactory vulnerable sector check (VSC) is also required.
• This posting provides only a summary of the responsibilities and requirements for the position