Provides behavioral assessments, individualized support plans, crisis intervention, counselling, and care coordination for older adults experiencing dementia, mental health, substance use, or neurological challenges. The role collaborates with families, caregivers, hospitals, community agencies, and interdisciplinary teams; provides training and consultation; documents services; and supports transitions from hospital to community care. Frequent travel within the service area using a personal vehicle is required.
Title of Job: Case Manager, Behavioural Support
Date: September 8, 2026
Closing Date: September 22, 2026
Location: Toronto, ON - BSTR Toronto
Compensation: $57,007 - $71,647 annually prorated
Contract Duration: 1-Year Contract
Work Type: Onsite
Job Id: 11011044
Existing or New Position: Existing
LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.
Program Summary:
The Behaviour Support Transition Resource Team (BSTR) provides direct care, education and support to older adults and their care partners, who are demonstrating responsive behaviours/personal expressions that may be associated with various types of dementia, mental health, substance use or other neurological conditions who are designated ALC or at-risk of becoming ALC in hospital settings. The team works within hospitals in Toronto, York Region and South Simcoe and completes a comprehensive behaviour support assessment and creates a person-centered Behavioural Support Plan. Transition support is provided to those individuals who are being discharged from hospital to their next care destination. Serving over 700 individuals per year, the Behaviour Support Transition Resource Team plays a key role in supporting hospital staff in the management of responsive behaviours/personal expressions.
Job Summary:
As a Case Manager – Behaviour Supports Ontario (BSO) you will be part of a Behaviour Supports Ontario (BSO)Team that provides direct care, education and support to older adults and their care partners, who are demonstrating responsive behaviours that may be associated with various types of dementia, mental health, substance use or other neurological conditions. You will complete a comprehensive behavioural assessment and an evidence-based Behavioural Support Plan. You will assist in the creation and coordination of a support network through establishing linkages with other community agencies and practitioners to coordinate care for the person served. In addition, you will provide direct service to support the person served, family members and/or caregivers to mitigate escalating responsive behaviours. You will also liaise, collaborate, and communicate with all members of the BSO team and other partners within the circle of care.
What You Will Do:
- Develop and implement individualized Behavioural Support Plans aimed at improving quality of life and reducing responsive behaviours.
- Conduct behavioural assessments and maintain accurate, timely documentation and reports.
- Act as a liaison and advocate, collaborating with clients, families, caregivers, and multidisciplinary teams.
- Provide training, consultation, and ongoing support to staff, families, and caregivers.
- Offer supportive counselling and connect clients to appropriate health care services and community resources.
- Deliver crisis intervention and assist in creating effective crisis management plans.
- Build respectful, trusting relationships using recovery-oriented and psychosocial rehabilitation principles.
- Participate in team meetings, care conferences, and interdisciplinary collaboration.
- Maintain strict confidentiality and adhere to organizational policies and procedures.
- Work primarily within hospital settings, ensuring compliance with health and safety protocols.
- Engage in required training and contribute to the Behaviour Support Resource Team.
- Perform additional duties as assigned by leadership.
- Post-secondary education in Social Services / Human Services or equivalent field.
- Minimum 3 years’ working experience with client population group.
- Understanding of challenges faced by seniors with mental health, addictions, dementia, or neurological conditions.
- Requires knowledge of recovery, harm reduction, recovery and psychosocial rehabilitation.
- Knowledge of P.I.E.C.E.S., U-First, RAI, OCAN, and documentation standards (or willingness to be trained).
- Knowledge of community resources and cultural competency frameworks.
- Proven crisis intervention, problem-solving, and interpersonal skills.
- Strong assessment, counselling, and client engagement abilities with a flexible, creative approach.
- Ability to collaborate effectively with interdisciplinary teams, clients, families, and community partners.
- Excellent communication, organizational, and time management skills.
- Proficient in documentation, record-keeping, and basic computer applications.
- Valid driver’s license and access to a personal vehicle.
- Staff will be required to work in clients’ rooms and may therefore be exposed to secondhand smoke.
- Frequent travel within the service area using your own vehicle will also be required.
- Occasional evening and weekend hours may be required.
- some roles will require compliance to Hospitals’ Occupational Health and Safety protocols
- 24/7 Employee Assistance Program
- E-learning program available all year round
- Starting vacation time above minimum standard,
- Additional paid personal and paid sick days
- Professional development budget available to help you nurture and shape your career
- Corporate Gym membership rate with GoodLife Fitness
- Access to Perkopolis, a comprehensive corporate discount program
- Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.
Note:
- A satisfactory vulnerable sector check (VSC) is also required.
- This posting provides only a summary of the responsibilities and requirements for the position
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