Reviews international education credential files, verifies documentation and applicant information, assesses credentials using WES protocols, and processes applications accurately within deadlines. The role requires maintaining applicant privacy, learning international education systems, coordinating with stakeholders, identifying out-of-scope cases, and contributing to process improvements. Strong English skills and the ability to read German and/or French are required, along with proficiency in Microsoft Office and effective remote-work communication.
Title: Case Analyst I - Bilingual Reporting to: Case ManagerCompensation: CAD 49K – CAD 63KEmployment Type: Full TimeLocation: Remote - Canada (Candidates based in British Columbia, Alberta, Manitoba, Saskatchewan, Ontario, Nova Scotia or willing to relocate)Who We Are:World Education Services (WES) is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students. For 50 years, WES has set the standard for international academic credential evaluation, supporting millions of people as they seek to achieve their academic and professional goals. Through decades of experience as a leader in global education, WES has developed a wide range of tools to pursue social impact at scale. From evaluating academic credentials to shaping policy, designing programs, and providing philanthropic funding, we partner with a diverse set of organizations, leaders, and networks to uplift individuals and drive systems change. Together with its partners, WES enables people to learn, work, and thrive in new places. For more information about WES, please visit our website at www.WES.org. About the Opportunity:The Case Analyst I--Bilingual will be responsible for thoroughly examining case files, analyzing data from various sources such as documentation and databases, and ensuring the accuracy of case information. The primary objective of this role is to obtain and demonstrate base knowledge of WES methodology to process standard files in order to make well-informed decisions based on the gathered data. As a valuable member, the Case Analyst will play a crucial role in executing daily operational tasks, including reviewing records, assessing credentials, and verifying actions. This ensures effective coordination among departments and stakeholders, as well as maintaining organized and efficient workflow.About the Opportunity:
- Processing files from a variety of educational regions.
- Determining if each document meets WES’ documentation requirements.
- Processing applications within specified timeframes, checking for accuracy and consistency of assessment outcomes.
- Verifying academic information entered by the client and ensuring that the information matches what is reflected in the corresponding documents.
- Developing knowledge of designated systems of education and their academic documentation practices and policies and applying it to routine and unique cases.
- Becoming familiar with the end-to-end credential evaluation process and aware of the related dependencies.
- Maintaining the security and privacy of applicant information.
- Other duties as assigned.
- Bachelor’s degree in relevant discipline or equivalent experience.
- 1+ years of experience in credential processing and monitoring preferred.
- Proficient use of IT systems including Microsoft Office applications (Excel, Word, Outlook) and ability to learn new systems quickly.
- Strong English language skills (ability to read and communicate in English).
- Strong German and\or French language skills (ability to read and comprehend documents written in either German or French—speaking the language is not required).
- Ability to learn and apply new knowledge about international education systems.
- Experience working in multiple systems simultaneously.
- Experience working in a fast-paced, high-volume environment.
- Ability to learn to use known, practiced protocol for evaluating educational credentials.
- Ability to learn to identify files outside of scope of knowledge.
- Ability to contribute new ideas and recommendations for process improvement.
- Ownership and initiative to deliver results and a strong sense of responsibility.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Strong commitment to WES' mission and values.
- Strong remote work and digital communication skills required.
- Experience with credential evaluations desirable.
- Knowledge of international education and/or foreign systems of education desirable.
- Work-Life Harmony: We believe that success is all about maintaining balance. Enjoy the freedom of remote work and flexible scheduling, paired with generous time-off policies designed to assist you in maintaining a healthy equilibrium between your personal and professional commitments. Our comprehensive wellness programs and work environment are focused on fostering your well-being.
- Rewards and Recognition: Your dedication and achievements are the cornerstone of our success. We recognize the importance of valuing your hard work which is why we offer competitive compensation, comprehensive benefits, and tangible rewards to celebrate your contributions.
- Professional Growth and Development: We are committed to nurturing growth within our team, recognizing that growth is essential to providing opportunities for career advancement and ongoing professional development. To prioritize your learning and success, we invest in comprehensive training programs and offer tuition reimbursement opportunities. We promote a culture of continuous learning that empowers you to thrive and evolve in your career.
- Innovation and Impact: Engage in work that directly transforms lives and empowers individuals and communities by expanding access to global educational and professional pathways. Join us in fostering a culture that values innovation, embraces new approaches, and leverages transformation to implement and drive impactful change.
- Community and Connection: Our team is made up of individuals from different cultures and backgrounds who have varying perspectives and ideas. Our diverse workforce reflects the global community we serve, and we take pride in it. We are committed to fostering a workplace where everyone feels valued, respected, and included. Experience the power of connection by participating in a range of activities, including employee-led resource groups, town halls, collaborative team events, meaningful volunteer opportunities, and initiatives that promote equity, celebrate diversity, and cultivate a strong sense of belonging within our organization.
- Opportunity - We open doors so people can build better futures.
- Inclusion - We become stronger, more creative, and more resilient when we embrace diversity.
- Equity - We uphold fairness and justice in our work and actions.
- Enterprising - We are resourceful, inventive, and driven.
World Education Services Toronto, Ontario, CAN Office
2 Carlton St Suite 1400, Toronto, Canada, M5B 1J3
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