Jobs at World Education Services

Monitor high-visibility public discussions about WES across social platforms, correct misinformation, provide factual guidance, escalate sensitive issues, and direct users to official support. Share community insights with cross-functional teams to improve FAQs, documentation, and messaging while maintaining brand safety and following engagement and escalation protocols.

Lead B2B and B2C content marketing strategy and execution across channels to drive revenue and engagement. Manage a Content Marketing Analyst and freelance writers, provide editorial oversight, develop campaigns, optimize via analytics, and collaborate with cross-functional teams to improve customer experience and lead generation.

Lead a client success team responsible for retention, expansion, and growth across a 7,000+ account portfolio. Drive renewals, forecasting, Salesforce reporting, executive-level escalations, segmentation strategies, data-driven insights, and cross-functional alignment to increase volume and account value while coaching and developing staff.

Lead external communications and public affairs for Canada, develop and execute influence and messaging strategies, manage media relations and one direct report, coordinate with cross-functional teams and agencies, track metrics, implement issues management, and advise senior leadership to grow WES's profile and influence in Canada.

Coordinate end-to-end grant administration, maintain and analyze grant and donor data, manage surveys and reporting, support payments and applicant/grantee relations, recommend process improvements, and provide project and administrative support to the grantmaking team.

Support planning and delivery of multi-stakeholder convenings and capacity-sharing activities: coordinate logistics, agendas, facilitation support, partner engagement, capture field insights, and refine convening tools to strengthen collaboration and collective action across initiatives.

The CTO will lead WES's technology strategy, oversee the technology team, manage digital transformation initiatives, and ensure technology aligns with organizational goals.

The AD, Digital Engagement will drive digital engagement strategies, manage a team, optimize digital channels, and measure performance to support WES's mission.

Lead development of workforce management capabilities for Customer Service: build contact volume forecasts, capacity and headcount models, manage BPO partner planning and performance, support budgeting and long-term staffing, and present workforce insights to senior leadership.

Support Chief of Staff and Chief Social Impact Officer with leadership operations, calendar and meeting management, priority tracking, budgeting support, cross-team coordination, reporting, and ad-hoc project support to ensure alignment and execution across systems change initiatives.

Conduct research and analysis on labor market, career pathways, and skills; synthesize and disseminate insights; lead knowledge mobilization; maintain cross-country learning agendas and knowledge systems (e.g., SharePoint); manage research consultants and collaborate with communications and program teams to inform strategy and practice.

Coordinate day-to-day implementation of Career Pathways initiatives across Canada and the U.S., including planning, partner engagement, event logistics, milestone tracking, documentation, and synthesizing learnings for leadership to support continuous improvement.