Business Systems Manager - NetSuite

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations. 

Our mission is simple: End Cyber Risk. We’re looking for a Business Systems Manager to be a part of making this happen.

About the Role

The Business Systems Manager is an IT professional who partners with the Business Applications team, fellow NetSuite administrators, and business stakeholders to ensure NetSuite is used effectively and consistently across the enterprise. With a focus on NetSuite as the core ERP, this role supports Finance, Procurement, Revenue, and accounting requirements through system configurations, workflows, and user-friendly solutions.

Working knowledge of the order-to-cash lifecycle and platforms such as NetSuite and Avalara is important, as the role supports processes across Quote to Cash, Procure to Pay, expense management, and Revenue Recognition.

Responsibilities

System Administration & Configuration

• Configure and maintain business systems based on user needs and operational requirements.

• Support business stakeholders by ensuring solutions align with business objectives and processes.

• Recommend system configuration changes and process improvements to optimize operations.

• Build expertise in assigned business applications and related processes, including workflows, scripting, and day-to-day system support.

Internal Team Partnership & Communication

• Work with internal stakeholders, vendors, and implementation partners to understand requirements and translate them into system solutions.

• Serve as a point of contact for business system inquiries, guidance, and support.

• Provide project updates and status reporting to leadership and stakeholders.

• Build partnerships across operational, technical, and leadership teams.

Change Execution & Documentation

• Support business system changes initiatives from planning through implementation.

• Help maintain project plans, timelines, and deliverables for assigned projects.

• Create and maintain system documentation, process guides, release notes, and knowledge resources.

• Support change management activities and user adoption of new processes and technologies.

• Deliver training sessions and materials for end users impacted by system or process changes.

Support & Issue Resolution

• Provide production support and troubleshooting for assigned business systems.

• Identify, assess, and resolve system-related issues and operational roadblocks.

• Escalate and coordinate issue resolution with technical teams, vendors, and leadership as needed.

• Support user acceptance testing (UAT), validation activities, and post-deployment stabilization.

Integrations & System Awareness

• Build understanding of integrations between assigned business applications and the broader technology ecosystem.

• Assess the impact of system changes on downstream and upstream applications, processes, and data flows.

• Collaborate with Business Intelligence and technical teams on reporting and analytics alignment.

• Support integration planning, testing, and deployment activities.

Access & Governance Support

• Support user access management and role-based security under guidance from BI Architects, Directors, and other stakeholders.

• Support governance processes related to user provisioning, permissions, compliance, and system controls.

• Participate in release management, production support, and testing cycles.

• Support audit, compliance, and documentation requirements related to system administration and access controls.

Functional Expertise

• Working knowledge of Finance and Accounting processes, including General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Fixed Assets, Cash Management, and Financial Close activities.

• Working knowledge of Quote-to-Cash (QTC) processes, including order management, billing, invoicing, and revenue recognition.

• Working knowledge of Procure-to-Pay (P2P) processes, including requisitions, purchase orders, approvals, vendor management, and invoice processing.

• Understanding SaaS business models, including subscription billing and revenue recognition.

• Ability to help translate accounting policies and operational requirements into system configurations.

• Working knowledge of financial controls, segregation of duties (SoD), and SOX requirements.

• Experience documenting business requirements, current and future-state processes, and gap analysis.

• Ability to partner with Finance, Procurement, Revenue Operations, and accounting stakeholders on process improvement.

• Understanding enterprise data flows and cross-functional dependencies across ERP, procurement, expense management, and reporting platforms.

• Experience supporting UAT, release validation, and change management for financial systems.

Who You Are

• Working knowledge of Corporate Business Systems (CRM, Marketing Automation, PRM, CMS, ERP tools).

• Understanding of iPaaS solutions (for example, Jitterbit, Boomi) and integrations with tools like NetSuite, Adaptive, Pigment, Avalara, Workday, Navan, and Zip.

• Working knowledge of Business Operations practices, such as Quote to Cash and Sales and Marketing Demand Generation.

• Strong analytical and abstract reasoning skills, with the ability to bridge system constraints and business needs.

• Effective communicator with technical peers and non-technical stakeholders.

• Foundational project management skills, including managing individual work as part of a Jira Sprint or Release process.

Minimum Qualifications​​

• 3+ years of experience with Business Systems and Administration

• Experience or familiarity with different Finance/Accounting platforms (e.g., NetSuite, Avalara, Coupa, Zip, Navan or similar).

• Proficiency in Microsoft Office (Excel, Word, Outlook) for documentation, data analysis, and stakeholder communication.

• Willingness to continue growing through experience and/or study and certification.

• Bachelor’s degree or equivalent

Preferred Qualifications

• SaaS / High Tech industry experience preferred

• Cybersecurity industry experience preferred

• NetSuite Suite Foundation Certification preferred

On-Camera Policy

• To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews.

• Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers.

• We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.

About Arctic Wolf

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2025), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024-2026). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

Our Values  

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.  

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.   

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.  

All wolves receive compelling compensation and benefits packages, including:  

• Equity for all employees 

• Flexible time off and paid volunteer days 

• RRSP match

• Training and career development programs 

• Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services 

• Robust Employee Assistance Program (EAP) with mental health services 

• Fertility support and paid parental leave 

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing [email protected].  

Security Requirements  

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity, and availability of AWN business information (in accordance with our employee handbook and corporate policies).

• Background checks are required for this position.

• This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these laws and regulations.