Jobs at Arctic Wolf

Leads workforce intelligence and productivity analytics for Arctic Wolf’s Security Services organization. Builds productivity, capacity, cost-to-serve, savings realization, and ROI frameworks; identifies operational inefficiencies; and provides executive reporting to guide staffing, automation, product priorities, and organizational scaling. Partners with Finance, Product, Data Science, and Engineering to measure business outcomes and validate productivity improvements. Requires advanced analytics, AI/ML modeling, SQL, BI tools, and experience in 24x7 operational environments.

Administers, configures, and supports Jira, Confluence, GitHub, and other R&D tools. Builds projects, workflows, permissions, dashboards, reports, integrations, and documentation; evaluates and implements new Atlassian tools; supports R&D lab environments; partners with IT and Product teams; tests tool functionality; and develops user training and best practices.

Manages commercial cybersecurity customers, driving renewals, expansions, satisfaction, quarterly business reviews, upselling, issue resolution, and at-risk account forecasting. The role requires consultative selling, negotiation, strong communication, technology aptitude, Salesforce and spreadsheet proficiency, and effective prioritization in a fast-changing environment. This position is based in Kitchener and requires onsite work four days per week.

Build and maintain large-scale, cloud-based detection and threat-intelligence systems. Design, implement, and ship high-throughput streaming data pipelines and production-grade APIs, mentor engineers, lead architecture and cross-functional initiatives, remove technical debt, and ensure operational excellence including on-call support and security best practices.

Manage and configure NetSuite and related business systems to support Finance, Procurement, Revenue, and accounting processes. Lead integrations, system administration, change initiatives, support, UAT, documentation, and governance to ensure scalable, compliant ERP operations and cross-team alignment.

Leads product strategy, roadmap, and execution for threat intelligence, threat hunting, and detection capabilities. Partners with engineering, architecture, security research, executive, sales, and SOC teams to drive innovation, product launches, OKRs, portfolio prioritization, and customer security outcomes. Requires deep cybersecurity expertise and extensive senior product management experience, with strong knowledge of emerging threats, AI applications, and enterprise security products.

Build and deploy highly reliable endpoint security agents for Windows, macOS, and Linux. Lead technical execution, system design, architecture documentation, code quality, performance, and reliability initiatives. Mentor engineers and collaborate with Product, Security, and DevOps teams. The role requires strong systems programming, operating system internals, cybersecurity, threat detection, security data processing, and technical leadership experience.

Lead and manage AI teams to design, train, deploy, and operate production-grade ML and generative AI systems for security detection and response. Define AI roadmap, partner with product and platform teams, uphold secure MLOps practices, mentor staff, recruit talent, and deliver scalable, observable AI integrated into production cloud environments.