Business Systems Analyst

Company: CGL
Department: Digital and Advisor Technology
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: English is required, French is an asset.
Additional Information: This role is currently vacant

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy.  That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose.  The best part is that you will work with people that care passionately about you, our clients and our communities.

We are driving a transformation in the insurance industry, one that leverages our cooperative values and builds a digital enterprise that stands out in an increasingly crowded digital world.  Our Digital & Advisor Technology team uses the same state-of-the-art technology, development practices and processes as leaders in the market and helps you grow your career by supporting you with a culture that makes it easier to get things done.  The best part is that you will work with people that care passionately about you, our clients, our company and our higher social purpose.

As the Business Systems Analyst you will liaise between the team and business stakeholders for functionality enhancements and new developments. You will be a part of an exciting team responsible for translating concepts and requirements into client focused and effective system-based solutions. You will participate in moderately complex and diverse initiatives, formulating and defining system scope and objectives based on both user needs and an understanding of the applicable business applications.

• You have advanced knowledge of integration technologies such as API, Webservices, and event-based integrations supporting external vendor systems. 
• You have knowledge of wireframe design including leveraging tools such as Figma, Draw.IO
• You are familiar with authentication including OKTA
• You have extensive experience using collaboration tools such as Jira, Confluence and Miro
• You have experience with at least one of the Guidewire suite of products - PolicyCenter, ClaimCenter, or BillingCenter.
• You are familiar with test management tools such as Postman, Zephyr, and can design, document, and execute test plans for end-to-end vendor integrations. 
• You have working knowledge of Agile, Acceptance Test Driven Development or Test Driven Development (ATDD/TDD).

• Participating in the preparation of business case and project planning by gathering required information and functional specifications, while working with the team and Business stakeholders.

• Engaging project stakeholders to collect, document, and validate detailed analysis of business functions, rules and processes required for moderately complex projects.

• Providing analysis and specifications for required data and system integrations.

• Performing review to develop the user acceptance test plan, strategies and may act as the overall test lead for small to medium initiatives.

• Contributing to the continuous improvement of the Business Systems Analyst (BSA) practice through research, piloting new techniques, streamlining testing and establishing more efficient processes.

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.    

• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.  

• You have strong communication skills to clearly convey messages and explore diverse points of view.   

• You build trusting relationships and provide guidance to support the development of colleagues. 

• You have three years of experience in Information Technology or a related field.

• You have completed post-secondary education in Information Technology or a related discipline.

• Extended work hours, including weekends, may be required during peak periods.  

• You will be subject to Background check as a condition of employment, in the event you are the successful candidate. 

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program. Please contact our recruitment team for more information.

Salary information​

Expected salary range $60,574 to $100,956

Salary placement​

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.​

Incentive/Variable pay ​

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.