Supports technology modernization and digital service-delivery initiatives in a public-sector correctional environment. Gathers and translates business requirements into technical specifications, facilitates process improvement and re-engineering, develops integrated system designs, analyzes complex problems, and coordinates with stakeholders, vendors, technical teams, and project leadership to improve secure infrastructure and video visitation services.
This is a remote position.
We are seeking an experienced Senior Technical Business Analyst to support complex technology modernization and service-delivery initiatives within a public-sector environment. The successful candidate will work closely with business stakeholders, technical teams, vendors, and project leadership to analyze business needs, define requirements, improve business processes, and support the delivery of complex technology solutions. The role will contribute to initiatives involving secure technology infrastructure within correctional facilities and video visitation services, including system integration, process modernization, and enhancements to digital service delivery.
Requirements
- 5+ years of experience gathering and analyzing requirements from diverse stakeholder groups.
- 5+ years of experience translating business requirements into detailed technical requirements.
- 4+ years of experience facilitating and managing business process development, process improvement, or process re-engineering.
- 3+ years of experience developing integrated system and technical design specifications.
- 1+ year of experience working with correctional facility systems or correctional business processes.
- Strong experience with business and technical analysis within complex IT environments.
- Strong stakeholder engagement, facilitation, communication, and documentation skills.
- Experience working with cross-functional business and technical teams.
- Ability to analyze complex problems, identify root causes, and recommend appropriate solutions.
Similar Jobs
Healthtech • Insurance • Professional Services
Leads business analysis for complex, cross-functional initiatives across Operations, IT, Finance, Sales, and Marketing. Responsibilities include gathering requirements, translating business needs into solutions, developing ROI-backed business cases, improving processes, coordinating UAT, tracking defects, supporting implementations, and facilitating stakeholder alignment. The role uses data analysis and reporting tools to improve operational performance, client experience, and business outcomes.
Top Skills:
AgileAIAlmAlteryxCloud-Based SystemsJIRALow-Code Automation PlatformsPower BISaaSTableau
Artificial Intelligence • Insurance • Software • Business Intelligence
Supports client delivery for AI-powered insurance solutions by facilitating discovery workshops, translating business needs into requirements and user stories, designing workflows, analyzing product performance, and leading testing and UAT. The role collaborates with engineering and product teams, identifies integrations and risks, validates AI outputs, and drives continuous improvement through analytical reporting and AI-assisted process optimization.
Top Skills:
AgileArtificial IntelligenceLarge Language Models (Llms)Prompt EngineeringThoughtspot
Fintech • Insurance • Payments • Financial Services
Supports business analysis projects by documenting business rules, maintaining functional documentation, conducting data-driven analyses, implementing process improvements, developing testing strategies, and incorporating stakeholder feedback. Collaborates with business teams, product owners, and technology teams. The internship focuses on the FNA calculation engine and requires advanced Excel skills, mathematical comfort, attention to detail, and interest in taxation.
Top Skills:
Excel
What you need to know about the Toronto Tech Scene
Although home to some of the biggest names in tech, including Google, Microsoft and Amazon, Toronto has established itself as one of the largest startup ecosystems in the world. And with over 2,000 startups — more than 30 percent of the country's total startups — Toronto continues to attract new businesses. Be it helping entrepreneurs manage their finances, simplifying business operations by automating payroll or assisting pharmaceutical companies in launching new drugs, the city's tech scene is just getting started.
