Billing Quality Lead

CarePartners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. We care for approximately 72,000 patients each year in homes, schools, clinics, workplaces and retirement homes, through our 24 locations and 24 nursing clinics. CarePartners is proud of its commitment to quality, relentlessly seeking to improve the patient and caregiver experience, promoting a healthy and resilient workplace culture, and contributing to a sustainable healthcare system in Ontario.

We are currently looking for someone to join our team in the role of Billing Quality Lead in our Waterloo office.  The ideal candidate will have a strong customer-service focused attitude and will provide expertise and support on rejection related issues within an integrated patient focused service delivery model.

This is a Full-Time position. Hours of work will be Monday-Friday Day Time hours.

 Working in the Waterloo office, in office expectations.

• Competitive salary, comprehensive health and dental benefits
• Other employment perks such as Employee Assistance Program, Perkopolis, Rewards Points
• Inspiring leadership and opportunities for professional growth
• Rewarding and meaningful work in healthcare
• This position offers a competitive compensation grid, with progression based on hours worked and role-specific criteria. The hourly range is $22.62 to $30.35, and placement within the grid will be determined in accordance with company policies and procedures, as well as the candidate’s knowledge, skills, qualifications, and relevant experience.

• Communicating and collaborating with the Ontario Health atHome and subcontractors regarding invoices/billing files and rejected billings
• Collaborating with our internal finance department and local program leadership
• Facilitates reduction of rejected billings through support to the local program leadership (i.e. report compliance)
• Collecting, entering, and sharing data related to rejections and invoicing to ensure performance and quality standards are being met
• Troubleshooting rejection related issues and providing necessary information including supportive documentation
• Managing a tracker of reconciliation of invoices and billing rejections
• Coordinate and action invoice corrections or submit late billing to the HSSCC or subcontractor as well as coordinating reimbursement for overbilling
• Follow up with stakeholders via voicemail and email
• Other duties as assigned

• Post-Secondary Education in Healthcare, Administration, Finance or a related field
• 1-3 years of office or customer service experience
• Strong proficiency in all aspects of Microsoft office, with proven skills in Word and Excel
• Keen attention to detail, ability to prioritize, multitasking skills and organizational skills
• A high attention to detail and the ability to work in a fast-paced environment

• Exceptional analytical and problem-solving skills.
• Advanced knowledge of scheduling systems i.e. Procura/CIMS considered an asset

• Excellent English verbal and written communication skills
• Experience in the health care field or homecare sector an asset

• Experience in collections considered an asset

• Positive attitude, willing to learn, grow and be an integral member of the team
• Clear Background Check

In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.

Artificial Intelligence

CarePartners uses iCIMs as part of our recruitment and hiring process.  While we incorporate select Artificial Intelligence (AI) features to enhance process efficiency, we remain committed to human-led decision making.  All AI-generated outputs are subject to human review to ensure accuracy and fairness.

This job posting is available due to an existing vacancy.