Bilingual Senior Workplace Strategist – Change Management

Who We Are
 
BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.
 
Further information is available at www.bgis.com

We are looking to have a full-time bilingual (French/English) Senior Workplace Strategist join our team!

SUMMARY

The Senior Workplace Strategist – Change Management consults with clients and organizations to provide solutions that produce meaningful change, promote innovation and collaboration within the work environment. Working closely with the client organizations, the Sr Workplace Strategist develops solutions that aim to align the work environment and work practices with organizational business goals and objectives at the site, campus and portfolio levels. Solutions can be inclusive of early consultation & engagement, the “business case for change” and the development and roll out of change management programs.  The Senior Workplace Strategist should have experience working experience in the areas of change management, communications and facilitation. 

KEY DUTIES & RESPONSIBILITIES

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

• Full involvement with recruiting talent.
• Provides mentoring, coaching and guidance to all team members.
• Objectively recommends compensation adjustments.
• Manages all aspects of performance.

Engagement & Change Management          

• Consult with clients at various levels to conduct needs and impact assessments, identify gaps and develop change management plans & strategies.
• Identify concerned parties & project contributors impacted by the project.
• Work closely with concerned parties and subject matter experts to identify change impacts & interventions. 
• Design and deploy evaluations, monitor feedback and make recommendations for future changes to program implementation.
• Diagnoses change-related barriers and resistance and implements solutions.
• Assess the change impacts related to the analysis of employee survey data & workshop outputs.
• Collaborates with the Workplace Learning Specialist to perform project administration; communicate information to participants, generates reports, etc.
• Consult with clients to conduct change readiness & change risk assessments.
• Assists organizations with the implementation of alternative workplace strategies in alignment with corporate and business unit objectives including integrating and managing workplace outcomes with business and financial targets. Establishing integrated workplace requirements, including supporting the sustainable delivery of change for the business.

Project Leadership     

• Acts as the primary contact and project lead for large and complex mandates and provides direction and reviews work of other team members as required to ensure timely, successful implementation of projects & initiatives. 
• Act as workstream lead for change management activities in the projects.
• Collaborates with client account teams and project managers to deliver project excellence.
• Develops and maintains project schedule and budget to ensure it is in line with the approved mandate. 
• Leads project meetings to define key goals and objectives. 
• Leads milestone meetings with internal / external team members and project concerned parties.

Training & Facilitation     

• Develop and adapt workshops and training material aligned to the project change management plan.
• Facilitate workshops with executives, people managers and employee groups (classroom and virtual classroom) and deliver in Train-the-Trainer activities.
• Identifies work styles, employee and space barriers to productivity and overall attitude towards change. Develops and facilitates client workshops / visioning sessions at the local, regional and portfolio levels including multiple location strategies.  

Client Relationships         

• Ability to maintain and build client relationships and support the management of key client accounts (where appropriate) with a pipeline of work overtime.
• Assists with business development opportunities such as scope definition, fee and proposal development.

Communication 

• Creates comprehensive and compelling business case scenarios for change within the workplace. Develops communication products designed to help employees understand preliminary design concepts, program requirements and recommended work settings. 
• Provides thought leadership in the area of workplace strategy through knowledge sharing, participation and facilitation to help evolve the workplace, people within it and the technologies used.

KNOWLEDGE & SKILLS

• Knowledge of current change management methodologies.      (Five (5) to Seven (7) years’ experience in change management and/or corporate workplace experience, including experience in a leadership role)
• Post-secondary education and/or professional certification (CTDP, Adult Education, Instructional Design, PROSCI, ACMP, etc.)        
• Ability to manage multiple small and medium to large projects.
• Proficient in MS Office (Outlook, Word, Excel, PowerPoint,), Adobe Acrobat, MS Project     Experience working on large complex project teams. 
• Excellent facilitation skills (virtual & instructor led).        
• Experience working in workplace transformation.
• Excellent verbal and written communication skills.        
• Experience delivering workshops & communication to executive audiences.
• Strong organizational and time management skills.      
• Strong analytical skills.       
• Service driven.     
   

Licenses and/or Professional Accreditation

• Working towards a CTDP designation or 
• Working towards PROSCI, ACM or CCMP certification