Bilingual (French and English) Senior Consultant, Software & Strategic Solutions
The Senior Consultant, Software & Strategic Solutions is the technical lead for post sales consulting engagements of Ricoh's solutions portfolio, primarily around Web Storefront and Integrated Workflow Solutions. Additionally, the Consultant will be a subject matter expert in specific areas of the business such as workflow optimization and adoption of key workflow solutions. The Consultant is a key member to the account team and is expected to be the customer’s trusted advisor throughout the customer engagement. The Customer will be engaged early in a sales cycle to assist the Solution Development Manager as required. The primary focus of this role is to ensure the successful implementation of the purchased solution(s) and assure the integration within the customer environment that improves a customer's workflow, reduces cost and drives 100% customer satisfaction during solution implementation. The Consultant is also a crucial part of the account team to achieve professional services revenue and gross profit plan attainment.
Job Duties and Responsibilities:
- Achievement of assigned professional services and consulting revenue and utilization targets
- Support Solution Development Managers in pre-sales and closing billable workflow consulting engagements
- Assure the successful implementation of the project and assure the integration within the customer environment that improves a customer's workflow, reduces cost and drives 100% customer satisfaction during solution implementation.
- Assist the Practice Director with developing Statement of Work documents as needed
- Function as the project lead in client Discovery activities, providing guidance and direction to the team and Area resources (if applicable) assigned to support the engagement
- Assist with Practice with development activities as needed
- Identify new solution opportunities based on client feedback, industry analysis, and new features incorporated into existing offerings
- Attain profitable engagements as defined by the services fee and Change Control methodology presented in the Statement of Work
- Drives post-sales implementation follow-up independent of Sales with goal of ensuring 100% customer satisfaction and uncovering additional workflow and application opportunities.
- Assists assigned Project Manager in project managing solutions implementation projects and coordinates with Ricoh, customer, and third-party resources. Ensures seamless transition from installation to post-install field service support.
- Responsible for ongoing personal sales, technical, and business skill development through the attainment of appropriate certifications and attendance at training
- Maintains knowledge of industry and competitive developments as applicable to local markets and position responsibilities.
- Continued Education on a broad array of solution enablers and goal to become a subject matter expert in Web2Print, VDP, data streams, workflow, finishing, etc.
- Comply with RICOH’s standard event documentation and control policies
Qualifications:
Required:
- Bachelors degree in computer science / information technology or equivalent experience
- Experience in pre-sales and post-sales solutions implementation in environments and/or industry related experience, or the demonstration of the ability to acquire required skills.
- Strong face to face customer selling, negotiation, and relationship skills.
- Bilingual – French and English preferred
- Prior experience working in an operation or environment preferred
- G7 and CMP Certifications
- Six Sigma Certification
- JDF Certifications preferred
Skills:
- Solution development & implementation experience in Document Workflow Automation Processes
- Strong financial analysis capabilities to develop compelling business cases
- Understanding of the following technologies and concepts:
- Automated Document Factory
- Document composition software
- Transform software
- Post-composition software
- Postal software
- PDLs
- Printers - Continuous and Cut Sheet
- Variable Printing
- Color Printing
- Transactional Printing
- Commercial Printing
- Document inserting technologies and Filebase Technology
- Pre and Post equipment
- Quality control techniques
- Outbound mail presorting
- Variable data forms design
- Central Reprographic Department shop floor management
- Web to print applications
- MIS & ERP applications
- Print Management Information Systems
- Knowledge of Transactional Printing infrastructures
- Familiar with industrial engineering; time and motion process mapping and analysis
- Proficient computer skills (i.e. - Microsoft Office Suite, including Visio;)
- Strong written and oral communication skills
Working Conditions:
- Minimal travel around Canada.
- Excellent listening skills are necessary.
- Interprets, comprehends and applies complex material, data and instructions. Prepares, provides and conveys diversified information which may be of a technical nature.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Select the medical, dental, life, and disability insurance coverage that fits your needs.
- Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually.
- Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.
.png)
