Jobs at Ricoh USA, Inc.

Technical lead for post-sales consulting on web storefront and integrated workflow solutions. Drives implementation, workflow optimization, customer satisfaction, professional services revenue, discovery, solution development, project coordination, and ongoing subject-matter expertise in print and document workflow technologies.

Hunt and win net-new public sector accounts by prospecting, building relationships with decision-makers, and positioning Ricoh solutions. Perform consultative selling, prepare presentations, negotiate contracts, manage pipelines, coordinate internal stakeholders, and navigate public procurement and funding cycles. Travel ~20%.

Conduct timely, impartial workplace investigations for low-to-moderate risk employee relations matters, document findings, apply policies and employment law, coach managers and employees, monitor case progress, and help drive consistent, fair resolutions across the US and Canada. Provide intake, counseling, and post-investigation follow-up.

Greet visitors, answer/screen incoming calls, manage visitor badges and meeting room schedules, maintain reception area, update internal phone directory, and perform general administrative support tasks.

Conduct timely, impartial investigations of low- to moderate-risk employee relations issues across the US and Canada; document findings, monitor cases in a case management system, interpret policies, facilitate resolutions, coach managers, and ensure post-investigation actions to mitigate risk and ensure compliance.

The Senior Analyst leads technical pre and post sales implementations of Ricoh solutions, focusing on integrated hardware and software to improve customer workflows and satisfaction.

Sell continuous-feed inkjet and workflow solutions to existing and new commercial accounts. Build pipeline, create business cases and proposals, present to C-level executives, manage complex long sales cycles, engage partners, and coordinate handoffs to delivery teams to meet revenue and profit targets.

The Bilingual Customer Administrator assesses customer needs, resolves inquiries, retains business, and generates sales leads while providing excellent service in both French and English.

Senior solution consultant responsible for selling continuous-feed inkjet and workflow print solutions to existing and new B2B accounts. Develops business cases, manages complex sales cycles, engages C-level stakeholders, generates pipeline, creates proposals/RFP responses, coordinates partners and handoffs, and meets revenue and profit targets.

Client-facing senior technical support role delivering advanced support and continuous improvement for Ricoh document/content management solutions. Troubleshoots complex environments, leads escalations, documents root causes, mentors junior staff, coordinates with implementation and vendor teams, and supports pre-sales and post-incident reviews to meet service levels.