Jobs at Ricoh USA, Inc.

Hunt and win net-new public sector accounts through prospecting, cold calling, and face-to-face meetings. Use consultative selling to align Ricoh solutions to customer mandates, deliver presentations, manage complex contract negotiations, coordinate internal stakeholders, and maintain a sales pipeline while navigating public procurement and funding cycles.

Client-facing senior technical support role delivering advanced support and continuous improvement for Ricoh document/content management solutions. Troubleshoots complex environments, leads escalations, documents root causes, mentors junior staff, coordinates with implementation and vendor teams, and supports pre-sales and post-incident reviews to meet service levels.

The Office Coordinator supervises daily operations, manages client interactions, maintains compliance, trains staff, and ensures profitability and workflow efficiency.

Conduct timely, impartial workplace investigations for low-to-moderate risk employee relations matters, document findings, apply policies and employment law, coach managers and employees, monitor case progress, and help drive consistent, fair resolutions across the US and Canada. Provide intake, counseling, and post-investigation follow-up.

Conduct timely, impartial investigations of low- to moderate-risk employee relations issues across the US and Canada; document findings, monitor cases in a case management system, interpret policies, facilitate resolutions, coach managers, and ensure post-investigation actions to mitigate risk and ensure compliance.

The Senior Analyst leads technical pre and post sales implementations of Ricoh solutions, focusing on integrated hardware and software to improve customer workflows and satisfaction.

The Bilingual Customer Administrator assesses customer needs, resolves inquiries, retains business, and generates sales leads while providing excellent service in both French and English.

Manage graphic design, data and print production for LDS projects: produce print-ready artwork, prepare load/export files for litigation software, maintain graphic libraries, perform QC, direct production team, operate production equipment, and complete invoicing and project reports while meeting deadlines and legal/quality requirements.