Jobs at Ricoh USA, Inc.

Sell continuous-feed inkjet and workflow solutions to existing and new commercial accounts. Build pipeline, create business cases and proposals, present to C-level executives, manage complex long sales cycles, engage partners, and coordinate handoffs to delivery teams to meet revenue and profit targets.

Conducts low- to moderate-risk workplace investigations, serving as a first point of contact for employee concerns. Documents cases, interprets policies, facilitates resolutions, provides coaching on workplace issues, and supports performance management and termination processes. The role requires fluent French and English, strong communication, discretion, sound judgment, knowledge of employment laws, and the ability to manage multiple employee-relations cases. Approximately 10% overnight travel may be required.

Senior solution consultant responsible for selling continuous-feed inkjet and workflow print solutions to existing and new B2B accounts. Develops business cases, manages complex sales cycles, engages C-level stakeholders, generates pipeline, creates proposals/RFP responses, coordinates partners and handoffs, and meets revenue and profit targets.

Provide advanced, client-facing technical support for Ricoh document/content management solutions. Troubleshoot complex incidents, lead escalations, perform root-cause analysis, maintain knowledge base documentation, coordinate with implementation and vendor teams, optimize configurations, mentor junior staff, and support pre-sales and continuous improvement efforts.

Hunt and win net-new public sector accounts by prospecting, cold calling, and meeting decision-makers. Use consultative selling and CRM/analytics to align Ricoh solutions, manage contract negotiations, deliver presentations, navigate public procurement, and coordinate internal stakeholders to close deals.

Greet visitors, answer/screen incoming calls, manage visitor badges and meeting room schedules, maintain reception area, update internal phone directory, and perform general administrative support tasks.