Teams at Ricoh USA, Inc.

Hunt and win net-new public sector accounts through prospecting, cold calling, and face-to-face meetings. Use consultative selling to align Ricoh solutions to customer mandates, deliver presentations, manage complex contract negotiations, coordinate internal stakeholders, and maintain a sales pipeline while navigating public procurement and funding cycles.

Client-facing senior technical support role delivering advanced support and continuous improvement for Ricoh document/content management solutions. Troubleshoots complex environments, leads escalations, documents root causes, mentors junior staff, coordinates with implementation and vendor teams, and supports pre-sales and post-incident reviews to meet service levels.

The Office Coordinator supervises daily operations, manages client interactions, maintains compliance, trains staff, and ensures profitability and workflow efficiency.