Bilingual Quality Assurance Analyst and Learning Consultant

• Investigating underwriting files and analyzing risk selection, product quality, and customer service
• Identifying deficiencies through metrics, analytics, and audit results
• Communicating clearly and effectively with stakeholders at all levels
• Solving problems, thinking strategically, and recommending practical solutions
• Managing multiple priorities and adapting to changing workloads
• Building strong relationships and collaborating across teams
• Working independently with attention to detail and professionalism under pressure

• Bilingual proficiency in French and English
• 5–7 years of progressive underwriting and/or underwriting audit experience
• Strong knowledge of property, auto, and casualty policy forms and terminology
• Working knowledge of underwriting principles, policy wordings, insurance contracts, and coverage interpretation
• Experience working with cross‑functional partners such as Claims, Risk Management, or Risk Services
• Experience conducting underwriting file reviews and reporting results to underwriting leadership
• Experience contributing to underwriting education, including needs analysis, design, facilitation, and evaluation
• Knowledge of adult learning principles and training effectiveness measurement (Levels 1–4)
• Experience using Workday or a similar LMS to deliver, track, and maintain training content
• Strong computer skills, including Microsoft Office

• Hybrid work! You get to work from the office and at home 50/50, allowing you to manage both worlds with the ease and flexibility you need.
• We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!
• We help you prioritize your well‑being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
• We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, leadership training, and mentoring programs.
• NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.

We’re committed to pay transparency and fairness. The base salary range for this role is $70,000 - $110,000, which reflects the expected base pay – not the total compensation package. The actual base salary may vary depending on your experience, skills, and alignment with the position. We’re also open to candidates at different levels, so if this range doesn’t quite match your expectations, don’t let that hold you back — we’d still love to hear from you.

This is a real opportunity — we’re actively hiring! If the role sounds like a good fit, we encourage you to apply. Beyond base pay, we offer a robust Total Rewards program that includes benefits, wellness support, and other meaningful perks.

We also want to be transparent about our hiring process. While one of our systems includes AI capabilities, over 99% of our screening is done by real people. We believe in thoughtful, human-centered hiring decisions, and are committed to giving every application the attention it deserves.

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