Bilingual Coordinator, Marketing

The Opportunity

At Dentalcorp, we partner with leading dental practices across Canada, providing the operational and strategic support that allows clinicians to focus on delivering exceptional patient care. Our growth is driven by strong partnerships and a commitment to delivering Brilliant Experiences at every stage.

As a Bilingual Coordinator, Marketing, you will be responsible for end-to-end onboarding of various Marketing tools for our practices while maintaining strong utilization across the network by supporting practice inquiries/tickets. You will also be involved in supporting project deliverables in the form of (but not limited to): creative development, data/analytics reporting, audits, building CRM campaigns, etc.

This is a hybrid role, requiring four (4) days a week in-office at our downtown Toronto head office (work from home on Fridays)

Who You Are

• Bilingual (English/French)

• Strong attention to detail

• Highly organized

• A strong communicator

• Adapts quickly to change/fast learner

• Technologically inclined

• Service-oriented minds

• Mindset for problem solving

• Proactive & self-motivated

The Impact You’ll Have

As a Bilingual Coordinator, Marketing, you will report into the Director, Patient Engagement & Enablement, while directly supporting the Marketing Managers on the team.

This role will support the day-to-day needs of various Marketing functions, ultimately with the goal of increasing patient lifetime value. The team accomplishes this by influencing key performance indicators, such as: patient visit frequency, revenue per visit, churn risk/rate, patient sentiment, etc.

In This Role, You Will

Manage end-to-end onboarding for our newly acquired and existing practices

• Work independently to manage a portfolio of practice onboards that will be in various stages of completion

• Gather onboard requirements/data and input into our systems

• Troubleshoot onboard issues/blockers and document accordingly

• Engage with practices to adjust settings that fit their needs

• QA prior to going live

• Contribute to strengthening and scaling our onboarding efforts

Review and solution tickets/inquiries from both practices and internal stakeholders

• Triage tickets according to ticket type

• Work with the team to solution tickets

• Communicate and engage with practices/colleagues directly while providing support/solutions

Develop/edit creative to support practice needs

• Making edits to existing templates in Canva (i.e. image swaps, colour changes, copy edits)

• Copy editing with high level of attention towards grammar, clarity, tonality, and consistency

Support with data work in the form of audits and analytics reports

• Pulling data from multiple sources and combining for analysis/production use (i.e. using XLOOKUPS, developing pivot tables, charts/graphs, etc.)

• Reading and interpreting data for actionable insights

Support with project coordination and execution

• Support with various tasks associated to project deliverables while utilizing our project management tool (Asana)

• Provide status updates regularly to the team and project stakeholders

What You’ll Bring

• Fully bilingual (English and French) with strong verbal and written communication skills

• Bachelor’s degree or diploma in Marketing or related field – or equivalent relevant experience

• 1 – 3 years of experience in a Marketing role (or related), with proven history of onboarding, ticket management/resolution, and/or project coordination

• Proficient with technology use and understanding

• Proficiency in Microsoft Suite (Excel, PowerPoint, Word)

• Previous experience with Canva and/or Adobe Creative Suite (i.e. Photoshop, Illustrator) an asset

About Dentalcorp

Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

The salary range for this position is $55,000 CAD to $65,000 CAD annually. Offers within this range are determined based on relevant experience, skills, and qualifications, as well as internal equity considerations.

This job posting is for an existing vacancy (if not mentioned above).