Bilingual Accounts Receivable Coordinator - Oakville, ON

Company Description

Sika Canada is a wholly owned subsidiary of the Sika Group. The company develops and manufactures special construction products for the building and civil engineering sectors, which include concrete repair, protection and structural reinforcement, sealing and bonding, waterproofing, concrete admixtures and additives (ready-mixed concrete, precast concrete, shotcrete, etc.), industrial, commercial and institutional flooring and roofing systems. Sika Canada is also active in the home improvement and consumer solutions market with a range of specific products. The Industrial Products Division develops sealing, bonding and protection solutions for the railway, automotive, truck, industrial body and other OEM markets, windshield replacement, shipbuilding, appliances and equipment, fenestration, etc. Sika Canada has regional offices and industrial sites in Quebec, Ontario, Alberta and British Columbia and employs over 450 people in Canada. The company is ISO 9001 - 14001 certified and a member of the Canada Green Building Council (CaGBC).

Job Description

We are looking for Bilingual Accounts Receivable Coordinator to join our growing team either at Oakville, ON or at Pointe-Claire, QC. If you enjoy working in a dynamic environment and have the opportunity to make a difference, this position is for you.

POSITION OVERVIEW

The Bilingual Accounts Receivable Coordinator is responsible for collecting outstanding payments from customers. The Bilingual Accounts Receivable Coordinator must communicate with internal and external customers both verbally and written in a clear, concise, and professional manner on a daily basis.

RESPONSIBILITIES

• Responsible for assisting in collection calls on past due accounts; as assigned, while always maintaining customer goodwill
• Investigate all disputed invoices and correspond with customers to question and resolve collection issues related to short payments, reconciliations, discrepancies etc.
• Coordinate with Sales, Operations and Customer Service departments to assist with customer issues and concerns
• Provide statements, invoice copies and supporting documents to Customers.
• Assist, when required, with updating customer master data.
• Release orders in timely fashion and investigate where required.
• Address inquiries from shipping
• Escalate issues and/or problem accounts to Credit Management as required
• Send proof of deliveries upon request from customers
• Additional duties as assigned

What is here for you?

• Regular Business hours Monday to Friday 
• Comprehensive benefits with premiums fully paid for by the company for the "Core" package
• Career development and training opportunities
• Life insurance, disability and wellness program
• Retirement savings programs including RRSP and pension plan with up to 5% employer's contribution
• Paid vacation and personal days off!!
• Employee discounts on Sika products
• Education reimbursement for employees
• Employee referral program
• Additional week off during Christmas and New Year!!

Qualifications

• Education: College Diploma in Accounting or equivalent experience (DEP, AEC, or DEC in Quebec)
• Bilingual in French and English required
• Enrollment in the CCP program completion or in-process, through the Credit Institute of Canada is an asset.
• Minimum 2 years of credit/collections experience.
• Working knowledge and experience in ERP systems, specifically SAP an asset

WORKING CONDITIONS/ PHYSICAL DEMANDS

• Working indoors in office 
• Ergonomic workspace provided
• Conversing by phone and email consistently for full work shifts

Additional Information

• Join the family of Sika, with over 33,200 employees and companies set up in over 100 countries, which provide ample of opportunities to grow. 
• Many of our employees describe their working relationships at Sika as friendly, personable and sincere. We call this the "Sika Spirit".
• For such a large company, we have a surprisingly flat hierarchy with direct decision-making processes and decentralized organizational units.
• We firmly believe that the diversity of our workforce is a key contributing factor to our success story.

Sika is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.

Sika Canada discloses that we use Artificial Intelligence (AI) tools to assist in the initial screening of applications. However, we want to emphasize that AI does not make final decisions or eliminate candidates from consideration. Our dedicated hiring managers and recruiters carefully review all applications to ensure a fair and comprehensive evaluation process. This approach combines the efficiency of AI with the expertise and judgment of our experienced hiring team, allowing us to identify the best candidates while maintaining a human-centered hiring process.