Provides direct personal care and activities-of-daily-living support to older adults with dementia, mental illness, addictions, and other neurological conditions. Observes and documents behaviours, supports behavioural plans, applies crisis and intervention strategies, reports changes, mentors caregivers and staff, participates in care conferences and discharge planning, and assists with transitions between care settings. The role involves hospital and community work, multidisciplinary collaboration, frequent travel, and occasional evening or weekend hours.
Title of Job: Behavioural Personal Support Worker
Vacancy: 2
Date: September 2, 2026
Closing Date: September 16, 2026
Location: Aurora, ON - Behavioural Support Services
Compensation: $53,776 - $55,109 Annually Prorated
Contract Duration: until March 31, 2027
Work Type: Onsite
Job ID: 10996395
Existing or New Position: New
The Behavioural Support Services Team improve the health care services of older adults, their families and caregivers. The responsive program supports those who live and cope with behaviours/personal expressions associated with dementia, mental illness, addictions and other neurological conditions, when they require it and wherever they live, at home or elsewhere.
Behaviours/personal expressions are a response, often intentional, to something important to our clients. Persons may use words, gestures, or actions to express something important about their personal, social, or physical environment. Behaviours/personal expressions such as wandering, physical resistance and agitation can be common for individuals living with dementia, mental illness, addiction or other neurological disorders. They can be very distressing to the older adults themselves and to their families, caregivers and other support providers.
Job Summary:
The Behavioural Support Personal Support Worker is part of a team that provides direct care, education and support to seniors who are demonstrating responsive behaviours that may be associated with various types of dementia, delirium, mental health, addictions or other neurological conditions who are living in the community (anywhere except long-term care settings) of the geographical areas of Ontario Health Central. The PSW provides expertise and assistance with personal care and assistance with activities of daily living for persons served within the program with behavioural challenges. Working with Psychogeriatric Case Manager, the PSW will enhance the quality of life for individuals with responsive behaviours in hospital and/or transitional sites. The PSW is part of a team that provides behavioural support services to individual persons served, transitional management between health care providers and ongoing training for persons served, family, care-partners and clinicians.
What You Will Do:
LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.
Vacancy: 2
Date: September 2, 2026
Closing Date: September 16, 2026
Location: Aurora, ON - Behavioural Support Services
Compensation: $53,776 - $55,109 Annually Prorated
Contract Duration: until March 31, 2027
Work Type: Onsite
Job ID: 10996395
Existing or New Position: New
Who We Are:
LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.
The Behavioural Support Services Team improve the health care services of older adults, their families and caregivers. The responsive program supports those who live and cope with behaviours/personal expressions associated with dementia, mental illness, addictions and other neurological conditions, when they require it and wherever they live, at home or elsewhere.
Behaviours/personal expressions are a response, often intentional, to something important to our clients. Persons may use words, gestures, or actions to express something important about their personal, social, or physical environment. Behaviours/personal expressions such as wandering, physical resistance and agitation can be common for individuals living with dementia, mental illness, addiction or other neurological disorders. They can be very distressing to the older adults themselves and to their families, caregivers and other support providers.
Job Summary:
The Behavioural Support Personal Support Worker is part of a team that provides direct care, education and support to seniors who are demonstrating responsive behaviours that may be associated with various types of dementia, delirium, mental health, addictions or other neurological conditions who are living in the community (anywhere except long-term care settings) of the geographical areas of Ontario Health Central. The PSW provides expertise and assistance with personal care and assistance with activities of daily living for persons served within the program with behavioural challenges. Working with Psychogeriatric Case Manager, the PSW will enhance the quality of life for individuals with responsive behaviours in hospital and/or transitional sites. The PSW is part of a team that provides behavioural support services to individual persons served, transitional management between health care providers and ongoing training for persons served, family, care-partners and clinicians.
What You Will Do:
- Serve as the primary Personal Support Worker (PSW) for assigned clients, following established visit schedules.
- Conduct and document observations of client behaviour, especially during initial intake, to help identify triggers.
- Maintain accurate and timely documentation in accordance with agency standards and reporting tools.
- Support the development and implementation of Behavioural Support Plans in collaboration with the Psychogeriatric Case Manager.
- Apply and adapt interventions and strategies to effectively manage responsive behaviours.
- Monitor and report behavioural changes or escalation to the care team.
- Provide guidance and mentorship to staff, caregivers, and family members on effective strategies.
- Participate in care conferences, team meetings, and discharge planning.
- Collaborate with multidisciplinary teams to ensure coordinated, client-centered care.
- Assist with client transitions to appropriate care settings.
- Deliver care through communication, observation, and hands-on support, reporting any changes in condition.
- Follow all health and safety, infection prevention, and organizational policies.
- Work primarily in hospital settings, adhering to site-specific protocols.
- Perform additional duties as assigned by leadership.
- Post-secondary education in Human Services (i.e PSW Certificate, Health Care Aide Certificate, RPN Certificate) or equivalent field.
- Understanding of challenges faced by vulnerable, older adults and seniors with serious mental illness, cognitive and addiction challenges who exhibit responsive behaviours.
- Knowledge of GPA, P.I.E.C.E.S., U-First etc. or willingness to be trained
- Strong understanding of Behavioural Supports Ontario (BSO) principles
- Experience supporting clients using a Psychosocial Rehabilitation (PSR) approach.
- Skilled in assessment, crisis intervention, and problem-solving in both individual and group settings.
- Compassionate and client-centered approach with the ability to build positive relationships.
- Physically able to perform duties including lifting and transferring.
- Valid First Aid & CPR certification
- Excellent communication and computer skills, with the ability to follow instructions effectively.
- Ability to work independently and collaboratively within a team environment.
- Proven reliability, professionalism, and accountability.
- Valid driver’s license and access to a vehicle is required.
- Additional language skills are an asset
- Frequent travel will also be required.
- Occasional evening and weekend hours may be required.
- 24/7 Employee Assistance Program
- E-learning program available all year round
- Starting vacation time above minimum standard,
- Additional paid personal and paid sick days
- Professional development budget available to help you nurture and shape your career
- Corporate Gym membership rate with GoodLife Fitness
- Access to Perkopolis, a comprehensive corporate discount program
- Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.
Note:
- A satisfactory vulnerable sector check (VSC) is also required.
- This posting provides only a summary of the responsibilities and requirements for the position
LOFT Community Services Toronto, Ontario, CAN Office
Toronto, Canada
LOFT Community Services Aurora, Ontario, CAN Office
126 Wellington Street West - Unit# 216, Aurora, Canada, L4G 2N13
LOFT Community Services Bradford West Gwillimbury, Ontario, CAN Office
136 Barrie Street, Bradford West Gwillimbury, Canada, L3Z 2A9
LOFT Community Services Newmarket, Ontario, CAN Office
102 Main Street South - Unit 2, Newmarket, Canada, L3Y 3Y7
LOFT Community Services North York, Ontario, CAN Office
125-7 Arleta Avenue, North York, Canada, M3L 2E2
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