Staples Jobs

B2B Salesforce Business Analyst

Staples

B2B Salesforce Business Analyst

Reposted 22 Days Ago

In-Office

Richmond Hill, ON, CAN

Mid level

In-Office

Richmond Hill, ON, CAN

Mid level

Lead Salesforce-focused business analysis and solution design to improve sales effectiveness, customer experience, and operational efficiency. Gather requirements, run workshops, document user stories, define integrations and data flows, support configuration and rollout of CRM and AI capabilities, and define reporting to track ROI.

The summary above was generated by AI

Some of what you will do:

Bridge business needs and Salesforce capabilities to drive scalable solutions that improve sales

effectiveness, customer experience, and operational efficiency. Lead requirements definition, solution

design, and delivery of enhancements across CRM, automation, and AI enablement initiatives.

Specifically, You Will:

Business Analysis & Requirements Gathering: 40%

Partner with Sales, Marketing, Service, and Operations teams to identify business needs and translate them into clear, actionable requirement

Facilitate workshops to define processes, pain points, and opportunity areas

Document business requirements, user stories, and acceptance criteria

Solution Design & Implementation: 30%

Collaborate with Salesforce Admins and developers to design scalable solutions leveraging platform capabilities

Ensure alignment between business objectives and system design

Support configuration decisions across workflows, automation, and cross-system integrations, including defining data flows and system interactions across Salesforce and connected platforms.

Define and document integration requirements across Salesforce and upstream/downstream systems

Partner with IT on scalable integration patterns (APIs, middleware)

Salesforce Optimization & Transformation 20%

Lead initiatives to improve pipeline visibility, lead management, and seller workflows

Support CRM modernization efforts, including consolidation of Salesforce instances and rationalization of integrations, data models, and cross-system workflows

Contribute to rollout of AI capabilities (e.g., lead nurturing, case deflection, next best action)

Reporting & Optimization 10%

Define reporting requirements and ensure dashboards align to KPIs and business outcomes

Partner with analytics teams to track ROI and performance impact of CRM initiatives

Physical Environment/Working Conditions:

Office environment

This role involves 15% travel through Canada and the USA.

Some of what you need:

4–7+ years of experience in Business Analysis, CRM, or Salesforce-related roles

Experience leading cross-functional initiatives and system implementations

Experience working with sales and marketing organizations in a B2B environment

Salesforce Business Analyst or Administrator Certification required

Strong understanding of Salesforce platform capabilities and CRM best practices

Experience with sales processes, pipeline management, and customer lifecycle

Excellent analytical, problem-solving, and critical thinking skills

Strong facilitation and stakeholder management skills

Ability to translate complex business needs into structured solutions

Familiarity with Agile methodology and project delivery frameworks

Understanding of integration concepts.

Ability to map end-to-end business processes across multiple systems

Some of what you will get:

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

And more…

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the TeamAbout the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Similar Jobs

Tapestry - Coach and Kate Spade

PT III Sales Associate

Yesterday

Hybrid

Toronto, ON, CAN

Entry level

eCommerce • Fashion • Retail • Sales • Wearables • Design

Provides personalized styling advice, product recommendations, and customer service in a Kate Spade retail store. Responsibilities include driving sales through customer engagement and storytelling, completing POS transactions, maintaining stockroom organization, supporting virtual selling, and collaborating with the team. The role requires flexible scheduling, retail experience, strong communication skills, and the ability to perform physical tasks such as lifting, bending, and maneuvering through sales and stockroom areas.

Top Skills: Pos

Morningstar

Vice President, Credit Ratings - Financial Institutions Groups

2 Days Ago

Hybrid

Toronto, ON, CAN

Senior level

Artificial Intelligence • Big Data • Enterprise Web • Fintech • Software • Financial Services

Lead analyst responsible for managing a portfolio of Canadian banks, non-bank financial institutions, and credit unions. Perform ongoing financial and credit analysis, prepare rating committee presentations, reports and press releases, attend issuer meetings, participate in rating committees, and maintain client relationships. Produce surveillance, research, and written analysis while collaborating with the ratings team.

Top Skills: Bloomberg

Ericsson

Senior Functional System Developer

2 Days Ago

In-Office

Senior level

Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)

Leads functional systemization and solution design for radio and wireless communication products. Translates customer, market, regulatory, and product requirements into system requirements, interfaces, behaviors, and acceptance criteria. Leads feasibility studies, architecture evaluations, and technical investigations; provides recommendations, root-cause analysis, and technical leadership across hardware, software, security, verification, and product management teams. Supports secure-by-design development, compliance, planning, prioritization, mentoring, and global stakeholder alignment.

Top Skills: CybersecurityRadio Access Networks (Ran)TelecommunicationsWireless Communication Systems

What you need to know about the Toronto Tech Scene

Although home to some of the biggest names in tech, including Google, Microsoft and Amazon, Toronto has established itself as one of the largest startup ecosystems in the world. And with over 2,000 startups — more than 30 percent of the country's total startups — Toronto continues to attract new businesses. Be it helping entrepreneurs manage their finances, simplifying business operations by automating payroll or assisting pharmaceutical companies in launching new drugs, the city's tech scene is just getting started.