Administer and configure Salesforce Lightning (Sales & Service Cloud), manage declarative automation (Flows, approvals, validation rules), ensure data quality, provide primary user support, create reports/dashboards, and support releases and roadmap improvements to enable sales teams.
Some of what you will do:
Own day-to-day administration, configuration, and performance of the Salesforce platform. Enable scalable execution by ensuring system stability, data integrity, and efficient workflows while supporting Sales Enablement teams in delivering user training and adoption.
Specifically, You Will:
- Administer and configure Salesforce Lightning, including Sales Cloud, Service Cloud, profiles, roles, permissions, layouts, and objects.
- Build and maintain declarative automation such as Flows, approval processes, and validation rules to support business requirements.
- Manage data quality, duplication, governance, and hygiene standards across account, contact, pipeline, and campaign data.
- Provide primary Salesforce user support, including access management, issue troubleshooting, ticket resolution, and system documentation.
- Create reports and dashboards, identify system inefficiencies, and support release cycles, enhancements, and roadmap-driven improvements.
Physical Environment/Working Conditions:
Office environment
This role involves 0% travel through Canada and the USA.
Some of what you need:
- Salesforce Administrator Certification, ADM 201, required.
- 3–5+ years of Salesforce Administration experience, preferably supporting sales organizations and pipeline management.
- Strong understanding of Salesforce Lightning, including Sales Cloud and Service Cloud.
- Proficiency with declarative automation tools, with Flows preferred, along with strong data management and analytical skills.
- Strong problem-solving, attention to detail, prioritization, stakeholder communication, and collaboration skills in a fast-paced environment.
Some of what you will get:
Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more…
We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.
About the TeamAbout the Team At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.
Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.
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