Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the teamThe Complex Tax Operations team supports the TaxJar product and broader Tax Operations and Delivery teams by increasing operational effectiveness. The team resolves complex operational issues and escalations while helping the organization to support new capabilities before they scale.
What you’ll doAs technology evolves, so do our tax reporting requirements and filing capabilities. Our indirect obligations and filing requirements continue to grow with the business, and we are looking for someone who can not only maintain but help further build our path to global sales tax execution. This individual will need to be well versed in indirect non-US tax requirements, registration and filing, and be able to work with our talented cross-functional teams who support the indirect tax function.
Responsibilities- Own high-risk, cross-functional escalations that do not have a clear playbook
- Drive accountability through metrics, project tracking, and operational reporting
- Investigate recurring issues and identify root causes
- Partner cross-functionally to remove blockers and prevent repeat failures
- Serve as an escalation partner for issues requiring leadership visibility, root cause thinking, or coordinated resolution
- Support operational readiness and respond quickly to external changes impacting the organization
- Ensure timely follow-through and closure on issues, decisions, and action items
- Provide visibility into friction points, risks, and remediation strategies
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
- Clear communicator: You translate complex research into insights that drive decisions
- Collaborative partner: You work effectively with operations teams, product, and leadership
- Systems thinker: You see how operational pieces connect and look for leverage points for improvement
- Builder mindset: You don't just answer questions—you build infrastructure so teams can answer their own
- 2+ years of relevant indirect filing experience in VAT and/or GST/HST
- Deep knowledge of global indirect tax issues and solutions in the technology industry
- Proven ability to investigate complex issues and drive them to resolution
- Ability to manage multiple priorities with urgency and accuracy
- Excellent communication and interpersonal skills, with a proven ability to research and communicate complex technical tax issues clearly to non-tax team members and work effectively across functional teams
- Comfort working in ambiguity and high-accountability environments
- An advanced degree or professional qualification in tax or accounting (CPA, Chartered Accountant)
- Comfortable working with LLM and/or SQL knowledge
- Experience with non-US tax registrations and communicating with international tax authorities
- Experience in tax operations, financial services, or regulated operational environments
- Understanding of operational workflows (filing processes, user operations, risk management)
- Experience partnering with operations leads and data analysts
