Associate Vice President, Client Data Solutions

Company: CGL
Department: 0
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: This role operates in English.

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy.  That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose.  The best part is that you will work with people that care passionately about you, our clients and our communities.

AVP, Client Data Solutions provides both strategic leadership and operational direction for Co-operators data infrastructure, architecture, platforms, and capabilities. This critical role is responsible for overseeing the design, development, and deployment of robust, scalable data pipelines, systems, and solutions to enable data-driven decision making across the organization. This role will be critical to create the unified view of the Customer (Customer 360) to enable and accelerate our Guided Omni program. This in turn accelerates data-informed decision making, unlocks major efficiency gains, and enables exceptional client experiences. The AVP, Client Data Solutions leads a team of data engineers and analysts responsible for building, integrating, managing, and enhancing data infrastructure including ELT/ETL (Extract/Transform/Load) pipelines, data warehouses, data marts, data lakes and self serve reporting platforms. They establish sound data engineering best practices, methodologies, and processes while keeping close pace with emerging technologies and recruit and develop top data engineering talent to cultivate and sustain a high-performing team. 

• Partner with business, product, and data teams to define and deliver data products supporting digital, personalization, reporting, and analytics initiatives.
• Lead a team of data engineers responsible for data platforms, ETL/ELT pipelines, warehouses, marts, and lakes.
• Advance insight capabilities for contact centre, customer experience, and personalization strategies.
• Analyze data and models to generate insights that strengthen omni-channel performance, lead management, and customer sales and service experiences.
• Lead large-scale, complex initiatives, integrating change management, communications, and training into delivery plans.
• Present progress, insights, and recommendations to executive leaders and stakeholders through steering committees and quarterly reviews.
• Contribute to data architecture and innovation practices to enhance data products and business insights.

• Bachelor’s degree in Computer Science, Information Systems, or a related field; Master’s degree in Analytics, Data Science, Statistics, Computer Science, or a related discipline preferred.
• 8-12 years of progressive experience in data and technology leadership, delivering enterprise-scale data solutions.
• Strong expertise in data engineering, architecture, governance, privacy, and regulatory compliance.
• Proven experience leading direct reports and cross-functional teams.
• Proficiency in Python, Spark, Power BI, and Azure technologies, including Databricks, Azure Data Factory, and Azure Machine Learning.
• Experience building unified customer data capabilities to enable personalization, digital experiences, and customer analytics.
• Industry experience with insurance and benefits products, services, and customer journeys across the full lifecycle.

• You initiate new strategies to capitalize on opportunities and lead the implementation of organizational change.
• You integrate complex information to identify solutions or solve problems and apply a strategic mindset to adjust business plans.
• You foster innovation and continuous improvement with a focus on client experience.
• You create a high-performance culture through alignment of your team’s work with organizational goals and successfully convey messages with a sense of positive advocacy.
• You develop others to ensure the evolving needs of the organization will be met and build effective relationships to achieve key business objectives.

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information​

Salary to be discussed with successful applicants. The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.​