Associate, Order Resolution

Posted 14 Days Ago
Be an Early Applicant
Mississauga, ON
1-3 Years Experience
Other • Transportation
The Role
As an Order Entry Specialist at Element Fleet Management, you will be responsible for accurately processing vehicle orders and providing support to fleets. This role requires strong attention to detail, communication skills, and experience in data or order entry. Join a company committed to delivering a superior client experience and fostering employee success.
Summary Generated by Built In

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need 

We are looking for a Order Entry Specialist – Vehicle Ordering to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients. 

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference! 

Are You: 

  • Solutions focused with strong relationship building and influencing skills?

  • An effective problem solver with the ability to work independently in a fast paced environment?

As the Order Entry Specialist – Vehicle Ordering on our Factory Ordering team, you will be a subject matter expert providing support to fleets ensuring efficiency and accuracy on their factory and stock orders, ultimately providing an effective wing to wing process. This position offers the opportunity to build skillset and develop process management and communication skills that can lead to other opportunities within the business. 

A Day in the Life  

  • Place vehicle orders in the Element system in an accurate and efficient manner.

  • Review and process bulk order spreadsheets in an accurate and efficient manner.

  • Provides support to fleets by acting as a subject matter expert & liaison to ensure delivery of an effective wing to wing “vehicle acquisition administration” process.

  • Deliver value by improving responsiveness as a result of centralized & standardized processing, increasing scalability, and elimination of non-value add exception processes.

  • Accurately place Import orders on manufacturers ordering systems.

  • Review all orders for required content as well as special notes and exceptions.

  • Follow up with internal stakeholders on orders that are incomplete or have errors.

  • Understand the Import manufacturers systems.

  • Ensure 100% accuracy of order entry on behalf of internal & external customer ordering needs as per SOP and audit process.

  • Daily contact with internal stakeholders to assist with order processing.

Requirements 

  • High school diploma or Bachelor’s Degree preferred.

  • 1 to 2 years business experience

  • Must have previous experience in data or order entry.

  • Experience with Microsoft Suite, including: Word, Excel, PowerPoint, and Outlook or comparable software application.

  • Must have strong attention to detail and strong accuracy skills.

  • Automotive/Fleet Industry experience preferred.

  • Excellent communication skills (written and verbal).

What’s in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
 

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [email protected] or call (800) 665-9744.

Top Skills

Microsoft Suite
The Company
Hopkins, MN
1,862 Employees
On-site Workplace
Year Founded: 1946

What We Do

Element Fleet Management (TSX: EFN) is the leading global fleet management company, providing world-class management services and financing for commercial vehicle and equipment fleets. Our suite of fleet management services span the total fleet lifecycle, from acquisition and financing to program management and remarketing – helping customers optimize performance and improve productivity.

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