Associate Director, Technology Enablement

Overview

• As an Associate Director, Technology Enablement, reporting to the VP, Technology, you’ll lead the delivery of high-quality, compliant, and scalable healthcare omnichannel technology projects — from websites and CRM systems to engagement and automation tools. You’ll bring Klick’s SDLC (Software Delivery Lifecycle) to life, ensuring every project runs smoothly from planning and design through build, testing, and launch.
• You’ll play a key role linking technology and delivery, transforming complex business challenges into measurable technology solutions that connect patients, healthcare professionals, and brands. Partnering with PMO, Technology Crafts, and cross-functional agency teams, you’ll ensure projects are delivered on time, on budget, and with technical excellence — driving collaboration, innovation, and consistent quality across every phase of delivery.

Responsibilities

• Oversee day-to-day delivery of omnichannel technology projects — ensuring alignment across teams, timelines, and budgets.  Act as the central coordination point between Technology Enablement, PMO, and other technical crafts to ensure seamless handoffs, predictable execution, and measurable delivery outcomes.
• Drive quality and consistency across all technology delivery phases, from planning through launch, delivery checkpoints and post-project monitoring.
• Define and communicate the technical task plan (WBS) for each project, collaborating with PMO to ensure dependencies, milestones, and resourcing are accurately represented in the project schedule.
• Review technical and project documentation (BRDs, wireframes, technical specifications) to ensure clarity, feasibility, and completeness.
• Partner with PMO and technical crafts to maintain RAID logs, track risks, and drive proactive resolution of delivery challenges, issues, or incidents in collaboration with the client and internal stakeholders.
• Participate in technology review and architecture sessions to validate scalability, integration, and compliance.
• Forecast technical resources and support project capacity planning across multiple client accounts, leveraging our resource management tools and delivery dashboards to maintain visibility into utilization and staffing needs.
• Champion delivery excellence, process improvement, and consistent use of Klick’s tools and frameworks.
• Lead by example — fostering collaboration, innovation, and accountability across teams.

Qualifications

• 7+ years of experience delivering web, CRM, or omnichannel marketing technology solutions, ideally within healthcare or regulated industries, including hands-on experience.
• Strong understanding of digital delivery processes and ability, from discovery through launch and maintenance, with experience defining KPIs and process controls to measure and optimize delivery performance.
• Proven ability to manage cross-craft teams and multiple concurrent technology workstreams.
• Ability to create, interpret, and communicate technical documentation, requirements, and design assets clearly with attention to maintaining documentation completeness and operational traceability.
• Excellent collaboration and communication skills across creative, strategy, and technology teams, as well as client-facing discussions related to the technical delivery, health and technical readiness of projects.
• Familiarity with modern web and CRM platforms such as Veeva, Salesforce, Adobe Experience Manager, Contentful, or custom-built solutions using HTML (React, Gatsby, etc.)Experience with APIs, integrations, or cloud-based platforms (AWS, Azure, GCP) is an asset.
• Calm under pressure, organized, and focused on outcomes, in a fast-paced, high-energy environment, with the ability to adapt to evolving client needs and manage multiple delivery priorities simultaneously

Preferred Qualifications

• Experience supporting pharma marketing or medical affairs programs.
• Experience as a business system analystKnowledge of US / FDA healthcare compliance, privacy, and data standards.
• Background in technical consulting or omnichannel program delivery at an agency or consulting firm.
• Demonstrated domain knowledge and experience in medical affairs and/or pharma marketing processes.
• Experience and understanding of existing and emerging healthcare industry data standards.
• Experience with marketing operations management and performance reporting is an advantage
• Progressive experience with integrating AI into your daily and project functions