Assistant Vice President, Platform Transformation - Yardi Senior Business Support Analyst

About Citco:

The market leader. The premier provider. The best in the business. At Citco, we’ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we’ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.

About the Team & Business Line: 
The Transformation Office strives to create a consistent ability to transform our organization at all times.  By bringing together subject matter expertise across process, platform and line of business, we provide clear direction and governance to change, positioning CFS to continually evolve & scale to the changing market dynamics, to our business demands and to our client needs

As a core member of our Transformation Office, you will be working with some of the industry’s most accomplished professionals to deliver the most effective and efficient solutions for our clients and our business. 
 

The Senior Business Support Analyst will provide day-to-day operational, technical, and analytical support for Private Markets teams leveraging the Yardi and Investran platforms. The Senior Business Support Analyst also provides advanced operational, technical, and analytical support. Serves as escalation point for complex issues and leads cross-functional initiatives. This role requires strong functional knowledge of Private Markets (e.g., Private Equity, Real Estate, Infrastructure), as well as a working understanding of fund accounting principles. The analyst will serve as a liaison between the business and technology teams to ensure accurate, efficient, and scalable platform utilization in support of investment operations, fund administration, and financial reporting.

Your Role:

As part of the Transformation Office, you will be working as a Senior Business Support Analyst and will provide day-to-day operational, technical, and analytical support for Private Markets teams leveraging the Yardi and Investran platforms. The Senior Business Support Analyst will also provide advanced operational, technical, and analytical support. Serves as escalation point for complex issues and leads cross-functional initiatives. This role requires strong functional knowledge of Private Markets (e.g., Private Equity, Real Estate, Infrastructure), as well as a working understanding of fund accounting principles. The analyst will serve as a liaison between the business and technology teams to ensure accurate, efficient, and scalable platform utilization in support of investment operations, fund administration, and financial reporting.

Your role will consist of the following functions:

•    Act as the primary escalation point for business users regarding issues and inquiries related to Yardi
•    Lead troubleshooting and resolution of complex system issues
•    Oversee system upgrades, patch testing, and platform enhancements
•    Ensure data quality and consistency across platforms
•    Support and review audit processes, regulatory filings (Form PF, AIFMD)
•    Interpret investment performance data, fee structures, and fund hierarchy reporting
•    Model and track fund performance metrics (TVPI, DPI, RVPI)
•    Assist in setup/maintenance of fund chart of accounts, journal entries, GL postings
•    Prepare and verify financial/operational data for audits
•    Deliver training sessions and onboarding for new hires
•    Support month-end/quarter-end close processes
•    Deliver advanced training and documentation
•    Mentor junior staff and facilitate cross-training
•    Collaborate with IT, Product, and Client Onboarding teams on technology projects and process improvements
•    Participate in governance and process optimization initiatives

Any of the above tasks may be requested to be performed across other platforms within the Platform Transformation Office.
 

About You:
You have: 
•    Bachelor or Master Degree in Finance
•    3 + years’ experience in Fund Accounting and FA Systems 
•    5 + years’ experience in Financial Services 
•    Excellent planning, communication and presentation skills 
•    Exceptional attention to detail and accuracy
•    Strong inter-personal, negotiation and mediation skills 
•    Ability to multi-task and prioritize amid competing timelines and priorities
•    Strong Analytical skills
•    Proven complex problem resolution

Preferred:

•    Strategic thinking, team leadership, project management, stakeholder engagement, process improvement
•    Professional certification or coursework in accounting or investment operations
•    Experience working in or supporting fund accounting or finance teams
•    Familiarity with reporting tools such as Power BI, Tableau, or SQL-based environment
 

Salary Range: CAD $108,000 - 140,000

• This posting is for an existing vacancy

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.