University of Maryland Global Campus
Assistant Director of Military Degree Plans Program Management
Assistant Director of Military Degree Plans Program Management
Stateside Military Operations
Exempt, Regular, Full Time, Pay Grade 2.1
Job location: Remote
Summary
The Assistant Director, Military Degree Plan (MDP) Team provides leadership, operational oversight, and strategic support for UMGC's Stateside Military Operations in support of tuition assistance and degree planning services for active-duty military members and Department of Defense civilians worldwide. This position assists with the management of daily operations, staff supervision, process improvement initiatives, and the delivery of accurate and timely Military Degree Plan products. The Assistant Director serves as a subject matter expert, promotes collaboration across university and military stakeholders, leverages data-driven decision making, and supports innovation to enhance service delivery and student success.
Duties & Responsibilities
Assist with the strategic planning, implementation, and daily operations of the Military Degree Plan Team in alignment with UMGC's mission, goals, and MDP Strategic Plan.
Provide direct supervision, coaching, mentoring, and performance management for MDP Coordinators; oversee employee development activities and facilitate the onboarding and training of new team members.
Serve as the primary back-up to the Director, Military Degree Plan Team, and assume leadership responsibilities during the Director's absence.
Function as the departmental subject matter expert on evaluated military degree plans, military education benefits, and degree planning processes.
Collaborate with academic and administrative departments, military education centers, and external partners to improve communication, enhance service delivery, and streamline degree planning workflows.
Support university outreach initiatives through participation in committees, presentations, information sessions, conferences, and military education events.
Manage timely and accurate responses to Salesforce cases, monitor service levels, and ensure response templates remain current and effective.
Evaluate existing business processes, procedures, and policies and recommend improvements that support operational efficiency, quality, and continuous improvement.
Contribute to backlog management, process improvement initiatives, documentation updates, evaluated military degree plan fixes, and external rejection resolution activities.
Support workforce development and sustainable team growth initiatives, including career path and career ladder programs.
Research, evaluate, and implement innovative technologies and solutions to improve operational effectiveness and customer service.
Assist with partnership initiatives, including military education agreements and AU-ABC degree mapping projects.
Prepare, review, and process electronic PeopleSoft Evaluated Military Degree Plans for active-duty Air Force, Army, Navy, Marine Corps, and Coast Guard members.
Develop, analyze, and maintain reports, dashboards, and data queries for leadership; conduct operational analyses and provide summary findings for executive presentations and strategic planning efforts.
Support the Director with special projects and strategic initiatives as assigned.
Travel periodically to Adelphi, Maryland, as business needs require.
Perform other job-related duties as assigned.
Competencies:
Leadership and Staff Development
Strategic Thinking
Student-Centered Service Orientation
Continuous Improvement Mindset
Accountability and Results Orientation
Analytical Thinking
Relationship Building and Collaboration
Adaptability and Innovation
Problem Solving and Decision Making
Effective Communication
Organizational Agility
Professional Integrity
Skills:
Military degree planning and evaluation
Knowledge of military education benefits and tuition assistance programs
Staff supervision, coaching, and performance management
Data analysis and reporting
Project and process management
Strategic planning and execution
Salesforce CRM administration and case management
PeopleSoft student information systems
Degree audit and credit evaluation tools
Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Report writing and executive presentation development
Process improvement and workflow optimization
Customer service and stakeholder relationship management
Oral and written communication skills
Organizational and time management skills
Ability to manage multiple priorities and deadlines
Education & Experience Requirements
Education:
Bachelor's degree from a regionally accredited institution of higher learning.
Experience:
Three (3) to five (5) years of experience in academic advising, military education, student services, or a related higher education field.
Minimum one (1) year of supervisory, lead, or leadership experience.
Demonstrated understanding of military education benefits and degree planning processes.
Experience utilizing data and reporting tools to support strategic planning and operational decision making.
Ability to work independently and manage multiple priorities, projects, and deadlines.
Demonstrated leadership, organizational, communication, and interpersonal skills.
Ability to effectively interact and communicate with stakeholders at all levels of the organization.
Experience using PeopleSoft, Salesforce, and degree audit systems.
Advanced proficiency with the Microsoft Office Suite.
Certifications:
None required.
Preferred Experience Requirements:
Education:
Master's degree from a regionally accredited institution of higher learning.
Experience:
Experience in student advising, credit evaluation, enrollment management, military education, or related higher education functions.
Demonstrated strategic thinking, customer service, creative problem-solving, and project management skills.
Strong oral, written, and interpersonal communication abilities.
Experience working with diverse student, military, and professional populations.
Demonstrated ability to exercise sound judgment and make informed decisions in a timely manner.
Experience leading organizational or process improvement initiatives.
Certifications:
None required.
All submissions should include a cover letter and resume.
The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.
Workplace Accommodations:
The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC’s Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at [email protected].
Benefits Package Highlights:
Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 16 paid holidays (17 during general election years). For part-time employees, time off rates will be prorated based on the number of hours worked.
Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.
Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. Part-time employees working less than 0.5 FTE are not eligible for LTD.
Flexible Spending Accounts: Available for medical and dependent care expenses.
Retirement Plans: Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).
Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds.
Tuition Remission: Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.
Hiring Rate:
$67,000.00
