AppOps, Specialist

Who We Are:

Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.
 
Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.

As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With:

The AppOps, Specialist will report to the Leader, Product Operations for e-Transfer/Money Movement and work closely with Product, Development, DevSecOps, Architecture, Observability, Security, Enterprise Incident Management and Enterprise Change Management teams. You’ll also collaborate with internal stakeholders, financial institutions, technology partners, vendors and suppliers to maintain stable and performant services, resolve production issues and continuously strengthen our operational practices.

What You Will Do:

• Monitor, analyze and optimize the performance, availability and stability of applications supporting Money Movement products.
• Use diagnostic tools, application metrics, logs and code-level insights to identify emerging issues and proactively prevent service disruption.
• Configure and continuously improve monitoring, alerting, logging and observability capabilities.
• Lead and support the investigation of production incidents, including troubleshooting, root-cause analysis, service restoration and the development of short- and long-term remediation.
• Participate in a 24/7 rotating on-call schedule, responding to escalated issues and supporting timely restoration of critical payment services.
• Implement application changes and code releases across environments, including pre-flight checks, automated deployments and post-implementation validation.
• Design and maintain automated, scalable and resilient operational solutions that reduce manual effort and improve service reliability.
• Support cloud-native and on-premises environments, including microservices, containerised applications, serverless technologies and managed cloud platforms.
• Use Infrastructure-as-Code and automation tools to provision, manage and improve application infrastructure.
• Partner with Development, Operations and Security teams to embed security requirements and operational controls into CI/CD pipelines and application lifecycle processes.
• Help protect our applications by supporting compliance with security standards and proactively identifying and remediating vulnerabilities and threats.
• Maintain clear technical documentation, including implementation plans, operating procedures, validation checklists, troubleshooting guides and post-incident reports.
• Provide technical guidance, knowledge sharing and day-to-day support to Analysts and other Specialists.
• Build productive relationships with internal partners, financial institutions and external service providers involved in supporting our products.
• Contribute to continuous improvement initiatives that strengthen the reliability, scalability, security and overall operational performance of our services

What You Bring:

• A bachelor’s degree in Computer Science, Information Technology or a related discipline.
• Experience supporting business-critical applications in complex, highly available production environments.
• Strong programming or scripting capability using technologies such as Java, Spring, Python, Bash, PowerShell or Ansible.
• Experience using version-control platforms such as Git to manage codebases and support team collaboration.
• Experience with application and infrastructure monitoring tools such as Dynatrace, Grafana, ELK, Splunk, AppDynamics or CloudWatch.
• Experience working with cloud technologies such as Microsoft Azure, Amazon Web Services or Google Cloud Platform.
• Experience with containerisation and container-orchestration technologies, including Docker and Kubernetes.
• Knowledge of microservices, web applications, mobile applications and Java- or Node-based back-end services.
• Experience across the software delivery lifecycle, including release planning, deployment, testing, monitoring, alerting, incident management and problem resolution.
• Experience working with CI/CD pipelines, Infrastructure-as-Code and automated deployment practices.
• Strong knowledge of Linux and Windows environments, with the ability to troubleshoot application and platform issues.
• Experience working with relational database management systems, such as Oracle or DB2.
• A good understanding of Agile delivery approaches and tools such as Jira and GitHub.
• Strong analytical and problem-solving skills, with the ability to make sound operational decisions during incidents and escalate appropriately.
• Excellent written and verbal communication skills, including the ability to clearly explain technical or sensitive information to internal and external stakeholders.
• A collaborative, dependable and proactive approach, with the ability to work effectively across Product, Technology, Operations and Security teams.
• Strong technical documentation skills and the ability to create clear implementation plans, validation checklists, operating guides and post-incident reports.
• The ability and willingness to participate in a 24/7 rotating on-call schedule, including occasional evenings and weekends.
• Eligibility to work for Interac Corp. in Canada in a full-time capacity

What We’re Offering:

The hiring range for this position is $75,000 - $115,000, and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills, experience, and job-related knowledge, but Interac’s commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future, and includes:

• Generous vacation and wellness days to help you recharge
• Comprehensive employer-paid benefits coverage for peace of mind
• Market-leading employer-funded RRSP program to invest in your future
• Flexible hybrid work model for better work-life balance
• Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family
• Pregnancy and parental leave top-up to support growing families
• Charitable donation matching with United Way to amplify your impact

Why Join Us?

At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you’re joining a purpose-driven organization that’s shaping the future of digital finance in Canada. Here’s what you can expect:

• Investing in the Future – Help us unlock digital prosperity for all Canadians.

• Innovative Thinking – Collaborate on products, practices, and platforms that redefine what’s possible.

• Inclusive Culture – Be empowered to bring your whole self to work and realize your full potential.

• Inspiring Community – Work in an ecosystem where we lift each other up and rise together.

• Intentional Support – Enjoy flexible, supportive offerings that prioritize your total wellness.

Additional Pre-Employment Requirements:

To ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.

Equal Opportunity Employer

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.

If you require accommodation during any stage of the application or recruitment process, please contact us at [email protected]. We will work with you to meet your needs.

Please be aware that certain individuals are misusing Interac Corp.’s name and logo to promote fictitious employment opportunities. Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims, losses, damages, expenses, or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.