Analyst, Supply Chain

WHO WE ARE 

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

• We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
• We Will Be Customer Centric.
• We Will Be Data Driven – System Thinking – Entrepreneurial.
• We are Committed to True and Shared Value Creation.
• We Will Be Human-Centered and AI Enabled.
• We are Committed to Caring About Each Other, Our Communities, Our Environment.

MISSION

The Analyst, Supply Chain ensures product availability, timely communication and supply chain flow performance in order to meet the needs of the business. This role also supports the larger supply chain group through inventory storage and processing capacity.

KEY PERFORMANCE METRICS

• Product flow visibility and optimization
• On-time delivery of inbound goods
• Supply chain issue resolution – Including inbound logistics and DC support
• Carrier and Forwarder operations alignment

KEY ACCOUNTABILITIES

Functional

•  Partner with merchants, planning, transportation, distribution and sourcing teams to co-ordinate flow of goods through the network
• Track purchase order movement through supply chain pipelines
• Analyze available data to provide network insights related to product flow and supply chain performance
• Consistently review and manage product availability; addressing any gaps that may impact inventory commitments
• Understand and effectively communicate all aspects of supply chain programs
• Develop and maintain effective communication  to internal stakeholders and transportation partners
• Collaborate  with internal partners to analyze data, identify trends, communicate findings and drive change
• Support distribution centre strategies and inbound optimization
• Maintain existing reports and publish according to agreed timelines
• Act as an advocate for the customer by placing them at the forefront of all decision-making and design processes
• Proactively identify and anticipate customer expectations and needs
• Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them

People

• Collaborate with team to drive flexible and iterative solutions, quickly and easily
• Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
• Help others see the impacts of their efforts and proactively engage other functions to get input
• Encourage others to freely share their point of view and be open to feedback

Cultural

• Model Indigo’s beliefs and convey a positive image in everything you do
• Celebrate diversity of thought and have an open mindset
• Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
• Embrace, champion and influence change through your team and/or the organization

SCOPE

Reports to: Inbound Logistics Manager

Manager once Removed (MOR): Director, Global Logistics

KEY RELATIONSHIPS

Internal:

• Merchant Teams
• Planning & Inventory Management
• DC Receiving
• Finance

External:

• Merchandise Vendors
• Freight Forwarders and Carriers
• Customs Brokers

Work Experience / Education / Certifications

• Bachelor’s degree or college diploma in a similar or related field, preferably business, supply chain or logistics
• 1-3 years’ relevant experience in a similar role within supply chain, retail organization or CPG
• Previous experience with SAP and WMS is considered an asset

Competencies / Skills / Attributes

• Proficient in Microsoft Office suite of programs, specifically Excel and Access
• Excellent written and verbal communication skills
• Detail oriented with strong organizational and time management skills
• Ability to work with complex data systems and perform detailed analysis

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.