Analyst, Supplier Relationship Management

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Location: Hybrid (Waterloo)

Join the Supplier Relationship Management (SRM) team, where you will support a collaborative work environment that promotes continuous improvement, knowledge sharing, customer service, quality and innovation.

Reporting to the Team Leader, the Analyst accomplishes day-to day operations supporting our service providers, while ensuring service levels, quality and reporting received from our service providers exceeds the demands of our business partners.

What will you do?

• Monitor quality, Key Performance Indicators (KPIs), forecasts and turnaround times to ensure consistency of service levels and standards related to our service providers
• Participate in various projects including new technologies, processes and practices
• Support the integration of new service providers into SRM model for day-to-day activities
• Act as point of contact for first level escalations presented by service providers, internal business partners and SRM team members, and solve any invoice discrepancies and anomalies
• Develop and administer monthly finance reconciliation that outlines the variances between actual and plan expenses
• Participate in projects in support of day-to-day operations between our service providers and Sun Life
• Provide training to internal business partners on systems, processes and the role of SRM
• Maintain SRM information in appropriate systems. i.e. configuring user/access, performance tracking, general updates, auditing, training material and procedure documentations.

What do you need to succeed?

• Experience in supplier relationship management, procurement or purchasing
• Excellent communication skills with an ability to create an open, trusting environment
• Superior relationship management skills to leverage during interactions with service providers and internal business partners
• Strong Excel skills (formulas, VLOOKUP and pivot tables) is required
• Organizational and time management skills to handle diverse duties efficiently within a fast-paced, changing environment
• Data analytics with an ability to extract business value from data or information
• Strong analytical, problem-solving and decision-making skills; an ability to use judgment and explain reasons for decisions and makes timely decisions
• Innovative, looks for new approaches to the way things are done

Assets

• Accounting, finance or data analysis experience
• College or University degree in accounting, finance or data analysis
• Experience with project management and business analysis

Unique Requirements

• Travel to other Sun Life or supplier offices may be required.

What's in it for you?

• Flexible Benefits from the day you join to meet the needs of you and your family
• Wellness programs that support the three pillars of your health – mental, physical and financial
• Pension, stock and savings programs to help build and enhance your future financial security
• We’re honoured to be recognized as a 2023 Best Workplaces in Ontario by Great Place to Work® Canada!
• Working together, sharing common values and encouraging growth & achievement

#LI-Hybrid

The Base Pay range is for the primary location for which the job is posted.  It may vary depending on the work location of the successful candidate or other factors.  In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.  Certain sales focused roles have sales incentive plans based on individual or group sales results. 

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected].

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

45,600/45 600 - 74,700/74 700

Job Category:

Procurement

Posting End Date:

30/01/2025