Analyst, Operations (Commercial Insurance)

The Opportunity

This role is responsible for driving operational excellence and business performance within Commercial Insurance. The successful candidate will provide strategic analysis and reporting to support informed decision-making, monitor business results against budgets and forecasts, identify key trends and performance drivers, and deliver actionable insights to stakeholders across the organization. The position plays a key role in developing and reporting on KPIs, enhancing operational effectiveness, and preparing executive-level performance reporting for senior leadership, the Board of Directors, investors, regulators, and auditors. Strong analytical, financial, and stakeholder management skills are essential to support business planning, performance measurement, and continuous improvement initiatives.

What to Expect

• Provide strategic analysis and recommendations to support Commercial Insurance performance and business objectives. 
• Drive alignment and execution of operational initiatives across head office, regions, segments, and RPC business lines. 
• Analyze operating results, identifying key trends, risks, and performance variances. 
• Monitor production results against budgets, forecasts, and business targets. 
• Develop, track, and report on key performance indicators (KPIs). 
• Deliver weekly, monthly, and quarterly performance insights to stakeholders and leadership teams. 
• Support business planning and operational effectiveness through data-driven decision-making. 
• Prepare executive-level business performance reporting for senior management, Board of Directors, investors, regulators, and auditors.

What you Bring

• University degree in Math/Statistics, Applied Science, Business, or a related program.
• Property & Casualty (P&C) insurance experience as an asset.
• Proficiency in the Microsoft Office Suite is a must-have.
• Advanced skills in Excel and PowerQuery, related work experience using Tableau for dashboard creation and trend identification, and prior work experience with GCP BigQuery.
• Ability to use data to help inform decisions from the perspective of management and other internal stakeholders.

Salary Range: $51,300-$94,400

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success. 

What’s in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents 
• Wellness and recognition programs 
• Discounts on products and services

Go ahead and expect a lot — you deserve it.

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

#LI-Hybrid