Join Teleperformance – Where Excellence Meets Opportunity!
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
Why Choose Teleperformance?
We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
Utilize advanced support technologies and processes engineered to achieve outstanding results.
We cultivate lasting client relationships and make positive contributions to our local communities.
Become Part of an Exceptional Team!
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.
Job Description
About the job
We are looking for talented Reservations Representatives and passionate about travel to join our team.
Teleperformance is the world leader in customer experience management. You can be a part of our team connecting the biggest and most respected brands on the planet with their customers. We are the largest interaction expert team in the market, connecting with more than 35% of the world population each year.
The ideal candidate is creative, will provide accurate information to customers regarding travel options and availabilities, with the ultimate goal of selling travel to create a superior experience for the customer. Provide accurate information to customers regarding inquiries and requests for changes of cancellations to existing itineraries.
What we offer:
- GDS platform training offered
- Hybrid Work - Office in Montreal/ Toronto
- Competitive compensation package which includes an additional premium for a second language (French) $3.00 per hour
- Medical and dental benefits plans, as well as Employee Assistance Program
- Pay - $20.00 per hour
- Paid Training
- Employee Referral program – starting $500.00 for every referral hired
- Great perks on everyday products and services with Canada's leading employee perk program
- Internal career advancement opportunities
- Tuition reimbursement
It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.
EN
- Answer incoming calls and emails from customers currently traveling or interested in purchasing/researching travel by following standard scripts and procedures.
- Greet and converse with customers in a courteous, friendly and professional manner.
- Effectively turn customer inquiries into sales.
- Utilize appropriate selling techniques to meet revenue and close rate goals.
- Research travel rates, destinations, options and packages for customers.
- Read provided scripts verbatim while maintaining sales and quality standards.
- Accurately answer general travel and site related questions.
- Provide information, suggestions and options in a manner that is accurate, effectively meets the needs of customers, and entices them to purchase.
- Accurately track and report call types and service issues.
- Promote and sell products or services.
- Solicit sale of new or additional services.
- Process calls to achieve or exceed the established daily metric, while maintaining an average talk time consistent with current business needs.
- Meet or exceed quality standards.
EN
- High school degree or equivalent (required)
- College or some college degree (preferred)
- Two years of customer sales, upsales, telemarketing and service experience (required)
- Two years Corporate or leisure travel industry experience (required)
- One-year international booking experience
- Strong communication skills is required to answer calls from English speaking clients across Canada and worldwide.
Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.
Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer
Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
