Knowledge Management Advisor

Do you enjoy organizing information, making knowledge more readily available and improving the user experience? Do you believe that information loses value when it’s hard to find? Would you like to help improve knowledge management practices and tools in a changing environment? Then we want to hear from you! As a knowledge management advisor, you help employees in the Individual Insurance Division find information quickly, easily and intuitively, so they can better serve our members and clients. You contribute to our tool modernization initiative by playing an active role in improving our practices. The nature of our work calls for systems thinking, an aptitude for analyzing and synthesizing information, and a knack for thriving in a complex environment. More specifically, you will be required to:

• Assess the performance of our knowledge management ecosystems and make the necessary adjustments to improve them
• Map the critical knowledge possessed by an expert or associated with a role, in complex environments
• Identify tacit knowledge, facilitate its sharing and formalize it where possible
• Promote the acquisition and sharing of tacit knowledge within teams
• Design writing templates tailored to clients’ needs
• Define and manage parameters that make content easier to find, including rules for classifying information and targeting audiences
• Contribute to architectural planning to support the sound development of our knowledge management tools
• Help plan content development as part of the division’s tool modernization initiative.

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

#LI-Hybrid, #ON09

What you bring to the table

• Bachelor's degree in a related field
• A minimum of four years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Experience in knowledge management or document management
• Knowledge of French is required for positions in Quebec
• Intermediate knowledge of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
• Advanced proficiency in SharePoint Online
• Knowledge of the different M365 Suite tools, including M365 Copilot (Premium)
• Knowledge of issues related to the use of AI in knowledge management

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

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