About The Role
As the Administrative Assistant, you will be the first point of contact for walk-in clients and a key support to our internal teams across various business lines. This role requires strong multitasking skills, a customer-first mindset, and the ability to manage high call volumes and in-person inquiries in a professional and efficient manner.
What You’ll Do
- Handle 40–60 inbound phone calls per day, ensuring prompt and professional client service.
- Greet and assist 15–25 walk-in clients and broker visitors daily for payments and inquiries.
- Process manual payments for our SME Program clients accurately and in a timely manner.
- Manage courier dispatch and receipt for Windsor and Leamington offices across multiple departments (Personal Insurance, Commercial, Programs, Employee Benefits & Retirement, etc.).
- Sort and distribute incoming and outgoing mail for the Leamington office across all business lines.
- Coordinate and maintain office supplies inventory for both Windsor and Leamington offices, placing timely orders as needed.
- Assist with special projects, including:
- EPIC reassignment of books of business.
- Scanning and mass mailing initiatives for Personal Insurance.
- Act as an Office Services Resource, handling general administrative requests from all divisions.
Qualifications and expertise that pave the way for Success
- 2+ years of experience in an administrative, reception, or customer service role; experience in the insurance industry is an asset.
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities with proven attention to detail.
- Ability to manage high volumes of calls and foot traffic with professionalism and composure.
- Proficiency with Microsoft Office Suite (Outlook, Word, Excel); experience with EPIC or other insurance management systems is an asset.
- A collaborative attitude and commitment to delivering superior internal and external service.
Elevate Your Career with HUB International
Choosing HUB International means aligning your career with a premier insurance brokerage. Our expansive network, powered by over 20,000 dedicated professionals across 500 offices in North America, sets the stage for an enriching career that promises both stability and remarkable growth opportunities. For a deeper insight into our values and vision, we invite you to explore: https://www.hubinternational.com/en-CA/about-us/.
Your Advancement and Well-being: Our Priority
At HUB, we place immense value on the well-being and professional development of our team. Here’s what you can look forward to as part of the HUB Team:
- Work-Life Balance: Take advantage of flexible working arrangements and generous time-off policies that adapt to your needs and lifestyle.
- Professional Growth: Advance your career with HUB-sponsored training programs, tuition reimbursement, and other development opportunities tailored to help you succeed.
- Industry Support: Benefit from reimbursements for professional licensing and membership fees, reflecting our investment in your expertise.
- Exclusive Perks: Enjoy special discounts on events, travel, accommodations, and personal home & auto insurance, making your HUB experience even more rewarding
Service: Our Ethos
At HUB International, service defines who we are. This dedication extends not only to our clients but also to our employees and the communities we’re proud to support. Our regional offices are actively engaged in local initiatives, reflecting our commitment to giving back and making a meaningful difference.
When you join HUB, you’ll find more than just a career—you’ll become part of a team where your skills are valued, your growth is encouraged, and your contributions have a lasting impact.
The expected salary range for this position is $35,000 to $43,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.
AI and Automation Notice: HUB International uses limited AI and automation tools within our recruitment systems to enhance efficiency in the hiring process and in the candidate experience. These tools do not independently make hiring decisions or screen out candidates — all decisions are made through human review.
Department Office Administration & ClericalRequired Experience: 1-2 years of relevant experienceRequired Travel: No Travel RequiredWe endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team [email protected]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
