In this role, you’ll lead and support the AR team, ensuring processes run smoothly, debtors are managed effectively, and customer interactions remain positive. You’ll also take ownership of AR systems and reporting, provide coaching and development for your team, and work closely across the business to resolve issues and improve workflows.
At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday.
Join us as we continue to grow and make a mark as the 5th largest telco in Australia!
Why work for Aussie?
Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down!
Our fantastic culture lives and breathes our values:
Don't be ordinary, be awesome
Think BIG
No bullsh*t
Be good to people
Have fun
We are proud to be a B Corp Certified company, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.
We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.
But don’t just take our word for it – We have been named one of the top employers in Australia by HRD magazine.
The good stuff
26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
Discounted internet up to the value of $109 per month
20% off our Mobile services
Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more
Celebrating you! With monthly rewards and recognition
Internal training and resources for you to continue to learn, grow and achieve your career goals
Yearly allowance for amazing Aussie merch
Fitness Passport for access to multiple gyms and pools across Australia
Let’s talk about you
To be successful in this role you will possess:
Understanding of the telco industry
2+ years’ experience in a similar commercial environment
Experience leading and supporting team members within an accounts environment
Strong computer skills and systems literacy
Comfortable working across multiple systems, with experience in NetSuite and strong Excel skills preferred
Ability to manage debtors and apply collections policies
Confident handling difficult conversations and building relationships
Clear communicator with strong time, workflow, and organisational skills
Problem-solver who can work independently, collaborate with others, and adapt quickly
How will you support our “Why?”
Guide and mentor Accounts Receivable officers through coaching, performance tracking, and professional development
Own AR systems, processes, and reporting, ensuring accuracy, efficiency, and data integrity
Manage aged debtor reporting, escalations, and monthly write-offs
Monitor collection performance, identify risks or inefficiencies, and recommend improvements
Oversee day-to-day collections activity while maintaining a strong customer experience
Act as escalation point for complex account issues and disputes
Build strong cross-functional relationships and support reconciliation and ad-hoc AR tasks
Ready to join?
Hit the apply button to submit your application and our fantastic team will be in touch!
Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.
If you have any questions, get in touch today with our team at [email protected]
Just a heads up, we can’t take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss out!
