A Day in the Life:
- Client Relationship Management: Develop and maintain strong, trusting relationships with key client stakeholders, ensuring their satisfaction and fostering long-term partnerships.
- Project Oversight: Collaborate with technical teams to ensure timely and successful delivery of IT projects, meeting client expectations and deadlines.
- Consulting and Strategy: Advise clients on best practices for optimizing their IT infrastructure, including cloud solutions, data management, network design, security, and IT systems integration.
- Account Growth: Identify opportunities to expand service offerings within existing accounts, cross-sell and upsell additional services, and support the growth of the company's client base.
- Budget and Scope Management: Monitor project budgets, timelines, and scope changes, ensuring projects are delivered on-time, within scope, and within budget.
- Client Communication: Ensure clear, consistent communication with clients throughout the project lifecycle, providing regular updates, and addressing any concerns or issues promptly.
- Reporting: Provide detailed reporting on project progress, account status, and performance metrics, both internally and to clients.
- Collaboration: Work closely with sales, marketing, and technical teams to ensure alignment between client needs and the company's offerings.
- Strategic Planning: Develop account plans to align client goals with company offerings.
- Stay informed about industry trends, emerging technologies, and competitors to provide strategic advice to clients.
- Monitor Key Performance Indicators (KPIs) to measure success and identify areas for improvement.
What You Bring:
10+ years of experience in public sector account management, business development, client relationship management, and technology services sales within the IT consulting, managed services, or professional services industry.
Proven track record of developing and growing public sector accounts through the sale of managed services, professional services, cloud solutions, and digital transformation initiatives. Extensive experience working with government, municipal, healthcare, education, and broader public sector organizations.
Demonstrated success in solution-based and consultative selling across key technology domains, including IT Security, Microsoft Azure, Copilot AI, Data & Analytics, Dynamics 365, Modern Workplace, Infrastructure Modernization, and Managed IT Services.
Strong expertise in driving complex sales cycles, identifying client business challenges, developing strategic account plans, and aligning technology solutions to public sector priorities, procurement frameworks, and funding initiatives.
Deep understanding of Microsoft and Cisco technology ecosystems, cloud adoption strategies, enterprise infrastructure, cybersecurity, networking, and digital government transformation programs.
Excellent executive-level communication, stakeholder engagement, presentation, and negotiation skills, with the ability to build trusted advisor relationships across technical, operational, and senior leadership teams.
Experience using Microsoft Dynamics CRM to manage pipeline development, account planning, forecasting, opportunity tracking, and customer engagement activities.
Solid knowledge of IT infrastructure and enterprise technology solutions, including cloud computing, networking, security, storage, business applications, and hybrid environments.
Familiarity with public sector procurement processes, RFP/RFQ responses, ITIL and ITSM frameworks, Agile project delivery methodologies, and enterprise service management best practices.
Strong analytical and problem-solving capabilities with the ability to assess client needs, identify growth opportunities, and develop tailored technology and service solutions that deliver measurable business outcomes.
What Makes You Extra Awesome:
- Ability to travel as needed to meet clients (Ontario and Eastern Canada).
- Proficiency in CRM software (e.g., Salesforce, MS Dynamics) and Microsoft Office Suite.
- Previous experience in the IT consulting industry or a related field is highly desirable.
Why Work at Long View?
- Great people and culture
- Recognition programs
- Fun is one of our core values
- Interesting work – Be part of exciting projects while accessing all the latest technologies
- Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness
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