Account Manager, Expansion

Then Jobber might be the place for you! We’re looking for an Account Manager, Expansion to be part of our Success department.

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

The team:

At Jobber, our Customer Success team is the driving force behind our mission to help small businesses be successful. We’re a group of passionate, empathetic, and solution-oriented individuals who thrive on building lasting relationships with our customers. By understanding their unique needs and goals, we empower them to get the most out of Jobber, ensuring they can run their businesses more efficiently and effectively.

The role:

Reporting to the Manager, Expansion, the Account Manager, Expansion will play a significant role in continuing to develop the trust we have with small businesses in our journey to power the world of mobile services. This role works with our customers to strengthen the connection they have with Jobber by providing them great customer service, while also looking for ways to grow our relationship with them.

The Account Manager, Expansion will:

• Manage a funnel of our existing customers to identify opportunities for expansion through additional features and products.

• Proactively connect with customers, providing recommendations on how to better utilize Jobber to drive their success, while driving revenue for Jobber. Primarily encouraging customers to upgrade their subscription, or to add our online payments software.

• Consistently achieve results by hitting and overachieving your targets.

• Communicate and collaborate with multiple departments to ensure feedback is communicated around initiatives, products and campaigns.

• Track key information in Salesforce for follow-up and analytics.

To be successful, you will need:

Although this role sits within our Customer Success team—to align more closely with customer lifecycle and relationship building—the skill set remains rooted in sales. Success in this role still depends on your ability to engage customers proactively, influence outcomes, and drive growth through consultative selling.

• Demonstrated experience in an outbound sales environment with commission and/or targets. You can speak to them, and can speak to how successful you were.

• To be high energy. You will be required to sell in a dynamic environment with a fairly short sales cycle. You should be energized by high volume and the prospect of uncapped earning potential!

• To be driven and tenacious. In sales, not every customer will say yes or be open to changing their business workflow. We need you to dust off your jeans and get right back in the saddle...quickly.

• To find solutions. If something isn’t going right, you’ll take care of it. Not every conversation will be the same, and you're quick at thinking on your feet.

• To be coachable and adaptable. The sales team is always changing and evolving, so being flexible and good with change and ambiguity is important.

• To enjoy technology. We're working hard to empower the world with mobile technology and are looking for someone who wants to share their excitement.

• To have a strong and confident communication style. You should have the ability to actively listen and consult with our customers and get a true understanding of who they are and what they need. This position involves a good deal of phone time, so these skills are imperative.

• Previous experience with a Customer Relationship Management (CRM) system, preferably Salesforce.

Compensation:

At Jobber, we believe that compensation should be transparent, fair, and supportive of your experience and growth. This opportunity has a fixed compensation structure, meaning all employees come in at the exact same rate. It includes a base salary of $50,000 and a commission of $30,000, for an On-Target Earnings (OTE) of $80,000. Our commission structure is uncapped and paid out monthly, meaning there is potential to earn beyond the stated OTE.
This OTE is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. As well, this role has clearly defined growth opportunities to deepen expertise, explore new roles, or step into leadership. You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.
If you have any questions about our compensation approach, we encourage open conversations throughout the hiring process!

What you can expect from Jobber:

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.

• A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.

• A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.

• To work with a group of people who are humble, supportive, and give a sh*t about our customers.

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

A bit more about us:

Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!