Teams at Zip

Lead the vision, strategy, and end-to-end lifecycle of Zip’s AI Contract Orchestration product. Develop features for clause analysis, redlining, contract generation, routing, metadata extraction, repositories, renewals, and compliance. Partner with customers, engineering, design, legal, procurement, and finance to improve contract cycle times and visibility. Own AI quality through evaluations, guardrails, feedback loops, and accuracy measurement while prioritizing roadmap investments and influencing stakeholders without direct authority.

Own the onboarding product strategy, building AI-powered systems for configuration, activation, adoption, versioning, and expansion. Develop scalable sandbox, workflow promotion, API/MCP, guidance, and rollout frameworks that reduce time-to-go-live and operational friction. Partner with Engineering, Design, Customer Success, Solutions Consulting, Documentation, and Education to improve self-service adoption, define growth metrics, and turn manual onboarding processes into scalable product experiences.

Leads strategic enterprise software implementations for complex, global customers. Acts as executive sponsor, oversees deployment risk, designs scalable implementation methodologies and governance, mentors implementation managers and solutions architects, and partners with Sales, Product, Engineering, and Customer Success. The role requires executive stakeholder management, technical problem-solving, process standardization, quality oversight, and experience scaling professional services teams in SaaS or B2B technology environments.