Teams at Zip

Leads strategic enterprise software implementations for complex, global customers. Acts as executive sponsor, oversees deployment risk, designs scalable implementation methodologies and governance, mentors implementation managers and solutions architects, and partners with Sales, Product, Engineering, and Customer Success. The role requires executive stakeholder management, technical problem-solving, process standardization, quality oversight, and experience scaling professional services teams in SaaS or B2B technology environments.

Designs and standardizes Oracle EBS R12 integration templates for scalable enterprise implementations. Partners with Engineering, Product, Design, and customer-facing teams to translate complex requirements into reusable integration assets, data mappings, and technical standards. Supports pre-sales architecture, troubleshoots APIs and integration errors, documents best practices, and expands expertise across multiple ERP ecosystems. The role requires deep Oracle Purchasing, Payables, and General Ledger knowledge, strong communication, and hands-on integration experience.

Manage a portfolio of B2B customers, define and deliver business outcomes, drive adoption and retention, and advise clients on procurement best practices. Build stakeholder relationships, monitor customer health metrics, train users, manage renewals with Sales, and partner with Product and Engineering to translate customer needs into solutions. The role also involves implementation support, workflow optimization, project management, and improving Customer Success processes.