Jobs at Zip

Manage a portfolio of B2B customers, define and deliver business outcomes, drive adoption and retention, and advise clients on procurement best practices. Build stakeholder relationships, monitor customer health metrics, train users, manage renewals with Sales, and partner with Product and Engineering to translate customer needs into solutions. The role also involves implementation support, workflow optimization, project management, and improving Customer Success processes.

Lead development of scalable developer-platform architecture, tooling, testing frameworks, CI pipelines, deployment processes, and engineering guardrails. Drive AI-assisted development tools, improve software quality and productivity, optimize performance and reliability, and establish safer daily releases using canaries, traffic replay, and enterprise release bundling.

Lead customer onboarding and end-to-end ERP and procurement product implementations. Responsibilities include gathering requirements, configuring customer processes, conducting training and Q&A sessions, managing implementation projects, collaborating with product and engineering teams, and improving post-sales processes to accelerate customer value.

Manage enterprise SaaS customer accounts through renewals, upsells, adoption, and value realization. Partner with Customer Success, demonstrate and sell the Zip procurement platform, negotiate renewal contracts, monitor account health, and communicate deal status to leadership. The role also involves prospecting, solution selling, product evangelism, and helping build sales processes at a high-growth startup.

Designs, standardizes, and maintains Jaggaer integration templates for scalable enterprise procurement implementations. Partners with Engineering, Product, Design, and account teams to architect customer solutions, support pre-sales, analyze data mappings, document best practices, troubleshoot integration issues, and build reusable integration assets across ERP ecosystems. The role requires hands-on API configuration, technical solution consulting, and expertise in Jaggaer procurement processes.

Design customer-facing procurement product features from concept through launch. Collaborate with engineers, product managers, go-to-market teams, researchers, and customer-facing stakeholders to create thoughtful enterprise workflows. Conduct UX research, iterate designs using user feedback, participate in design reviews, and balance strong visual design with usability and technical constraints. Use AI tools for rapid prototyping.

Software Engineer Interns will design and build reliable product features, scalable frontend applications, and APIs for Zip’s web-based procurement platform. They will collaborate with product and customer-facing teams, write maintainable code, and learn from experienced engineers while working on complex technical challenges. The role is a Toronto-based co-op beginning in January 2027.

Generate new business through outbound prospecting, cold calling, email, social outreach, and campaign activities. Research target industries and personas, qualify prospects, schedule discovery meetings, maintain prospect data, and collaborate with Account Executives to build pipeline and drive revenue. The role requires strategic prioritization, consultative selling, strong communication, adaptability, goal ownership, and frequent in-office collaboration.

Own the global payments platform strategy and roadmap, including bank integrations, payment providers, routing, fraud controls, account verification, onboarding automation, payout management, currency localization, and compliance. Partner with engineering, design, operations, and other teams to deliver secure, reliable, scalable payment infrastructure across 130+ countries and 40+ currencies. Use technical fluency, analytics, and cross-functional leadership to reduce risk and improve enterprise payment experiences.

Own the onboarding product strategy, building AI-powered systems for configuration, activation, adoption, versioning, and expansion. Develop scalable sandbox, workflow promotion, API/MCP, guidance, and rollout frameworks that reduce time-to-go-live and operational friction. Partner with Engineering, Design, Customer Success, Solutions Consulting, Documentation, and Education to improve self-service adoption, define growth metrics, and turn manual onboarding processes into scalable product experiences.

Own technical enablement for Zip’s Solutions Engineering organization. Design onboarding and ramp programs, ongoing technical learning, demo and discovery certifications, competitive and vertical training, and AI-assisted practice. Use Gong, competency assessments, and win/loss data to identify performance gaps and improve technical delivery. Partner with SE leadership, Product Marketing, Product, and RevOps to align enablement with launches and go-to-market priorities while measuring certification, conversion, win-rate, deal-velocity, and ACV impact.

Commercial Account Executive responsible for closing enterprise SaaS sales, prospecting new opportunities, advising prospects, demonstrating the Zip procurement platform, and delivering value-based sales outcomes. The role requires becoming an expert in procurement and Zip’s product, managing deal cycles with sales tools, shaping startup sales processes, and helping build team culture. Candidates need at least two years of technology SaaS closing experience, strong communication and organizational skills, relevant tools experience, and willingness to work in-office three days weekly.

Build and operate globally scalable, multi-region infrastructure for Zip. Own core infrastructure components such as Kubernetes, AI infrastructure, observability, deployment pipelines, and cost optimization. Lead system design and implementation, ensure operational excellence, and collaborate with engineering teams to support product growth. The role requires four years of software engineering experience, independent ownership of large-scale platforms, strong communication, and a relevant technical degree.

Build and mature Zip’s PMO by establishing project governance, methodologies, delivery frameworks, and tooling. Lead, hire, and mentor project managers while overseeing enterprise implementation portfolios, resource planning, delivery metrics, and executive escalations. Own complex enterprise deployments and collaborate with Product, Engineering, and Customer Success leadership to improve delivery outcomes, accelerate time-to-value, and strengthen post-sales execution.

Manage a portfolio of commercial B2B customers, define and deliver business outcomes, advise on procurement best practices, drive platform adoption, and build stakeholder relationships. Partner with product, engineering, and sales on customer requirements, renewals, training, and success processes. Use adoption metrics to manage customer health and continuously improve customer success operations.

Lead enterprise customer onboarding and end-to-end implementation of Zip’s procurement platform. Configure customer processes, manage requirements and project tasks, train stakeholders, coordinate supporting consultants, and collaborate with product and engineering teams on customer requests. Improve post-sales processes and accelerate customer time to value while ensuring successful, independent product adoption.

Build reliable, scalable software products and architecture for Zip’s web-based procurement platform. Responsibilities include developing frontend applications, APIs, and maintainable code; collaborating with product and customer-facing teams; understanding requirements; and solving complex technical challenges with mentorship and cross-functional support.

Build reliable, scalable backend and frontend features for Zip’s enterprise procurement platform. Responsibilities include designing APIs, web applications, and maintainable software; collaborating with product and customer-facing teams; solving complex technical challenges; and developing AI-enabled workflow automation and decision-making capabilities.

Own the HR partnership for Zip’s NAMER go-to-market organization, advising Sales, Marketing, and Customer leaders on organization design, performance, leadership effectiveness, talent strategy, and employee relations. Lead people initiatives, coach managers, support hiring strategy and leveling, and partner with People teams to execute talent programs in a high-growth technology environment.

Design customer-facing procurement product features from concept through launch. Partner with engineers, product managers, and go-to-market teams to define and implement features, conduct UX research and testing, iterate based on user feedback, and participate in design reviews. The role requires strong visual and UX design, clear communication, ownership, and the ability to work effectively within technical constraints while using AI tools for rapid prototyping.