Jobs at Zip

Lead the vision, strategy, and end-to-end lifecycle of Zip’s AI Contract Orchestration product. Develop features for clause analysis, redlining, contract generation, routing, metadata extraction, repositories, renewals, and compliance. Partner with customers, engineering, design, legal, procurement, and finance to improve contract cycle times and visibility. Own AI quality through evaluations, guardrails, feedback loops, and accuracy measurement while prioritizing roadmap investments and influencing stakeholders without direct authority.

Own the onboarding product strategy, building AI-powered systems for configuration, activation, adoption, versioning, and expansion. Develop scalable sandbox, workflow promotion, API/MCP, guidance, and rollout frameworks that reduce time-to-go-live and operational friction. Partner with Engineering, Design, Customer Success, Solutions Consulting, Documentation, and Education to improve self-service adoption, define growth metrics, and turn manual onboarding processes into scalable product experiences.

Leads strategic enterprise software implementations for complex, global customers. Acts as executive sponsor, oversees deployment risk, designs scalable implementation methodologies and governance, mentors implementation managers and solutions architects, and partners with Sales, Product, Engineering, and Customer Success. The role requires executive stakeholder management, technical problem-solving, process standardization, quality oversight, and experience scaling professional services teams in SaaS or B2B technology environments.

Lead development of scalable developer-platform architecture, tooling, testing frameworks, CI pipelines, deployment processes, and engineering guardrails. Drive AI-assisted development tools, improve software quality and productivity, optimize performance and reliability, and establish safer daily releases using canaries, traffic replay, and enterprise release bundling.

Lead customer onboarding and end-to-end ERP and procurement product implementations. Responsibilities include gathering requirements, configuring customer processes, conducting training and Q&A sessions, managing implementation projects, collaborating with product and engineering teams, and improving post-sales processes to accelerate customer value.

Manage enterprise SaaS customer accounts through renewals, upsells, adoption, and value realization. Partner with Customer Success, demonstrate and sell the Zip procurement platform, negotiate renewal contracts, monitor account health, and communicate deal status to leadership. The role also involves prospecting, solution selling, product evangelism, and helping build sales processes at a high-growth startup.

Own the global payments platform strategy and roadmap, including bank integrations, payment providers, routing, fraud controls, account verification, onboarding automation, payout management, currency localization, and compliance. Partner with engineering, design, operations, and other teams to deliver secure, reliable, scalable payment infrastructure across 130+ countries and 40+ currencies. Use technical fluency, analytics, and cross-functional leadership to reduce risk and improve enterprise payment experiences.

Own technical enablement for Zip’s Solutions Engineering organization. Design onboarding and ramp programs, ongoing technical learning, demo and discovery certifications, competitive and vertical training, and AI-assisted practice. Use Gong, competency assessments, and win/loss data to identify performance gaps and improve technical delivery. Partner with SE leadership, Product Marketing, Product, and RevOps to align enablement with launches and go-to-market priorities while measuring certification, conversion, win-rate, deal-velocity, and ACV impact.

Commercial Account Executive responsible for closing enterprise SaaS sales, prospecting new opportunities, advising prospects, demonstrating the Zip procurement platform, and delivering value-based sales outcomes. The role requires becoming an expert in procurement and Zip’s product, managing deal cycles with sales tools, shaping startup sales processes, and helping build team culture. Candidates need at least two years of technology SaaS closing experience, strong communication and organizational skills, relevant tools experience, and willingness to work in-office three days weekly.

Build and operate globally scalable, multi-region infrastructure for Zip. Own core infrastructure components such as Kubernetes, AI infrastructure, observability, deployment pipelines, and cost optimization. Lead system design and implementation, ensure operational excellence, and collaborate with engineering teams to support product growth. The role requires four years of software engineering experience, independent ownership of large-scale platforms, strong communication, and a relevant technical degree.

Lead enterprise customer onboarding and end-to-end implementation of Zip’s procurement platform. Configure customer processes, manage requirements and project tasks, train stakeholders, coordinate supporting consultants, and collaborate with product and engineering teams on customer requests. Improve post-sales processes and accelerate customer time to value while ensuring successful, independent product adoption.

Build reliable, scalable backend and frontend features for Zip’s enterprise procurement platform. Responsibilities include designing APIs, web applications, and maintainable software; collaborating with product and customer-facing teams; solving complex technical challenges; and developing AI-enabled workflow automation and decision-making capabilities.

Own the HR partnership for Zip’s NAMER go-to-market organization, advising Sales, Marketing, and Customer leaders on organization design, performance, leadership effectiveness, talent strategy, and employee relations. Lead people initiatives, coach managers, support hiring strategy and leveling, and partner with People teams to execute talent programs in a high-growth technology environment.

As a Senior Product Manager, you'll lead the Payment Controls team to enhance payment systems, mitigate fraud, and streamline vendor payments while collaborating closely with engineering and design teams.

Lead onboarding and implementation of procurement tools for new customers, manage requirements, and ensure customer satisfaction through training and configurations.

Join Zip's Core Infrastructure team to design, build, and operate global multi-region architectures. Own infrastructure components such as Kubernetes, AI infra, observability, deployment pipelines, and cost optimization. Collaborate with engineering teams to ensure scalable, reliable systems and support Zip's product roadmap.

The Senior Technical Enablement Manager will lead the readiness of the Solutions Engineering team, designing onboarding programs, driving ongoing training, and measuring performance for improved technical delivery in a SaaS environment.

Design and build scalable architecture and tooling for Zip's engineers. Lead initiatives to enhance performance, reliability, and quality of software development processes.

The Solutions Manager will lead onboarding new enterprise customers, manage project implementation, train key stakeholders, and ensure customer satisfaction. This role requires strong communication, attention to detail, and experience in B2B SaaS, specifically in procurement and ERP systems.

As a Software Engineer at Zip, you'll design and build core products and features, collaborate with teams, write high-quality code, and develop AI-driven features while tackling complex technical challenges.