Teams at Zendesk

The Senior Services Consultant leads technical delivery for customers, ensuring technically sound solutions. Responsibilities include design documentation, configuring services on AWS, and training clients.

Leads multiple complex technical programs across Product Development, driving OKR delivery, cross-functional alignment, governance, risk mitigation, change control, and predictable execution. The role translates strategy into executable plans, manages dependencies and stakeholder communications, facilitates decisions amid ambiguity, provides executive-ready updates, and mentors TPM and program management peers across global teams.