The Contact Centre Workforce and Performance Manager oversees workforce management, analytics, and performance enhancements in the Contact Centre, ensuring target SLAs are met.

The Billing Analyst will oversee accurate billing processes, manage customer accounts, calculate rates, and resolve billing disputes while optimizing billing procedures.

The MDM Analyst manages meter data, supports operations, ensures data accuracy, collaborates with teams, and assists with customer support and troubleshooting.

The Client Success Specialist will manage client relationships, provide solutions to client challenges, identify growth opportunities, and ensure client satisfaction and success through effective communication and data analysis.

The Helpdesk Analyst assists customers with technical issues via phone or email, troubleshooting hardware/software problems, and maintaining documentation to ensure high IT system availability.

The QA Analyst designs and executes test plans, runs manual and automated tests, collaborates with teams, and documents results to ensure high-quality IT applications and deliverables.

The System & Network Support Analyst ensures high availability of IT systems and supports user management, hardware/software, and cybersecurity initiatives.