Jobs at White Cap

Grows sales and profitability within an assigned customer base by prospecting, cross-selling, forecasting, bidding, and developing customer relationships. The role involves field-based customer interactions, product knowledge, sales administration, issue resolution with internal teams and vendors, and consistent vehicle operation. Overnight travel is typically less than 10% of the time.

Handles inbound and outbound sales activities through phone, email, and in-person interactions. Identifies customer needs, recommends products, processes orders and payments, provides pricing, arranges deliveries, resolves issues, and develops customer relationships. The role also pursues upselling and new sales opportunities while tracking open orders and providing customer support.

Manages pricing strategy, margin improvement, pricing governance, and analytics initiatives. Partners with field sales and operational leaders to translate market, customer, and pricing data into actionable recommendations. Leads change management, pricing compliance, cross-functional initiatives, and adoption of pricing tools and best practices. Monitors performance metrics and influences stakeholders to improve profitability, consistency, and business results.

Coordinates customer demand with manufacturing capacity by managing orders, production schedules, material availability, ERP planning data, and inventory levels. Monitors schedule adherence, identifies constraints, and implements corrective actions to support on-time delivery. Collaborates with procurement, manufacturing, engineering, logistics, customer service, and sales teams. Analyzes forecasts and sales trends, maintains bills of materials and routing data, and supports continuous improvement.

Manages product categories under $20 million in revenue, executing merchandising strategies, product mix development, planograms, replenishment systems, analytics, and category programs. Partners cross-functionally with sourcing, supply chain, distribution, finance, packaging, and service teams. Serves as a liaison among stakeholders, develops solutions to complex business issues, oversees execution timelines, and manages professional contributors.

Analyzes customer credit portfolios, payment behavior, receivables aging, delinquency, and credit lines to manage risk and collections. Maintains account records, performs tax validation, conducts quality audits, prepares reports, and recommends process improvements. Reviews new and existing customer credit, obtains references, supports departmental efficiency initiatives, and may train junior personnel. The role requires bilingual English/French communication and less than 10% overnight travel.

Provide account-level support to National Account Managers: pricing, order and quote entry, issue resolution, backorder management, KPI reporting, project tracking, and customer relationship maintenance to drive service and revenue improvements.

Own and grow relationships with largest national customers, manage a $50M-$100M portfolio, develop C-suite account strategies, secure category programs, leverage analytics, coordinate cross-functional teams, and drive sales growth with frequent overnight travel.