Jobs at Wave HQ

Leads Wave’s financial services product strategy across payments, platform modernization, fraud and risk mitigation, and future SMB financial capabilities. Oversees product managers, platform reliability, compliance, customer trust, partnerships, budgets, OKRs, and cross-functional execution. Coaches teams, improves product development practices, and identifies effective AI applications for productivity, fraud detection, risk decisions, operations, and customer experience.

Lead strategy and execution for Core Services shared-platform products. Own roadmap, orchestration, APIs, adoption, platform health metrics, and a team of Product Managers while partnering with Engineering, Data, and Design to scale reusable services and improve developer velocity.

The Senior Manager, Product Marketing leads the Product Marketing function at Wave, overseeing a team, defining go-to-market strategies, and driving product adoption and growth in a SaaS environment.

Owns chargeback disputes from merchant notification through resolution, including evidence collection, case submission, and adherence to card-network rules. Coaches merchants on dispute prevention, collaborates with Risk, Finance, Product, banks, and vendors, and identifies process improvements. The role also supports fraud prevention, reporting, collections, accounts receivable, customer communications, and analysis to improve chargeback efficiency and reduce losses.

Analyzes fraud patterns, transaction activity, payment flows, model outputs, and risk signals to identify threats and control gaps. Designs and tunes fraud rules, scoring strategies, alerts, and decisioning controls; monitors fraud losses, capture rates, false positives, and operational metrics. Partners with Product, Engineering, Data Science, Compliance, and Operations to implement fraud improvements, evaluate tools, conduct root-cause analysis, and provide actionable recommendations and executive-ready reporting.

Owns execution, optimization, and governance of Wave’s automated customer marketing journeys across email, in-product, and push channels. Builds segmented, personalized campaigns using Braze, Segment, and Amplitude; leads testing and performance measurement; ensures deliverability, consent, data integrity, QA, and documentation; and partners cross-functionally to improve activation, engagement, conversion, retention, and expansion.

Design, build, train, and deploy production ML models and scalable pipelines. Implement MLOps practices, observability, governance, and lineage. Optimize model performance and costs, collaborate with product, risk, and engineering teams to integrate ML features into production systems.