Teams at Versapay

Owns strategy, execution, commercialization, and measurable business outcomes for a critical AR automation product area. The role leads AI-first product evolution, customer discovery, experimentation, product economics, lifecycle management, go-to-market adoption, and scalable platform improvements. Requires close partnership with engineering and cross-functional teams, strong analytical judgment, technical fluency, and the ability to lead through ambiguity.

Manage long-term B2B SaaS customer relationships across a portfolio, driving adoption, retention, and account growth. Lead customer training, enablement sessions, recurring meetings, and executive business reviews. Develop strategic account plans, track shared KPIs, advocate for customer needs, resolve escalated issues, and collaborate with sales, professional services, product, and care teams to improve customer outcomes and identify scalable journey improvements.

Provides advanced technical support for complex ERP, SaaS, API, middleware, and integration issues. Responsibilities include log analysis, error tracing, root-cause analysis, sandbox replication, data integrity troubleshooting, release validation, escalation management, customer communication, documentation, incident reviews, and process improvement. The specialist collaborates with Product, Engineering, QA, customers, and third-party vendors to resolve high-impact cases and improve support and product processes.