Jobs at Upwork

Lead product for shared matching and personalization infrastructure: define AI/ML roadmap (retrieval, embeddings, ranking), own evaluation and experimentation, coordinate cross-functional teams, and measure improvements in match quality and relevance.

Lead MarTech systems for Paid Acquisition, Paid Social, and SEO by owning GTM, tagging, server-side measurement, Conversion API, and CDP integrations. Build AI-enabled workflows for segmentation, personalization, and automation. Drive cross-functional initiatives with engineering, data, legal, and privacy to embed consent, governance, and maintain Privacy Impact Assessments and data-flow documentation.

Lead development and productionization of reinforcement-learning and agentic systems for search, recommendations, and AI assistant features. Design scalable retrieval, vector/graph-based reasoning, and RAG workflows; move research prototypes to robust production; partner cross-functionally on explainability, safety, and observability; and mentor engineers and scientists to deliver high-impact ML outcomes.