Jobs at Upwork

Own product strategy and operations for Work Guarantees, including eligibility logic, remediation workflows, AI observability, anomaly detection, unit economics, and cross-functional partnership with engineering, data science, legal, finance, and operations to build scalable, defensible guarantee programs.

Lead MarTech systems for Paid Acquisition, Paid Social, and SEO by owning GTM, tagging, server-side measurement, Conversion API, and CDP integrations. Build AI-enabled workflows for segmentation, personalization, and automation. Drive cross-functional initiatives with engineering, data, legal, and privacy to embed consent, governance, and maintain Privacy Impact Assessments and data-flow documentation.

Lead development and productionization of reinforcement-learning and agentic systems for search, recommendations, and AI assistant features. Design scalable retrieval, vector/graph-based reasoning, and RAG workflows; move research prototypes to robust production; partner cross-functionally on explainability, safety, and observability; and mentor engineers and scientists to deliver high-impact ML outcomes.