Teams at Tyk

Leads complex technical customer escalations, enterprise onboarding, incident resolution, debugging, and proactive customer engagements. Mentors Customer Success Engineers, improves support processes and documentation, contributes product fixes, promotes automation and AI, and partners with Product, Engineering, and Account Management. The role also owns high-severity incidents, root-cause analysis, service-level performance, and regional technical capability development within a global, remote Customer Success organization.

Operate, maintain and improve the global Tyk Cloud platform: run production Kubernetes clusters, manage cloud infrastructure, automate operations, run on-call incident response, create monitoring and dashboards, conduct post-incident analysis, document SRE processes, and drive reliability, efficiency and multi-region/multi-cloud expansion.