Teams at Twilio

Lead design, deployment, and measurement of Twilio's global sales coaching program. Establish coaching frameworks, define KPIs, drive adoption of revenue tools, analyze utilization data to close skill gaps, and implement AI-driven workflows to scale training and knowledge management across GTM teams.

The Senior Learning Experience Designer will create engaging learning programs and e-learning modules for Twilio's support teams, ensuring effective knowledge transfer and improvement in agent performance through data-driven strategies.

Lead product strategy and execution for Twilio's Senders and Numbers onboarding and compliance. Define requirements, partner with engineering and cross-functional teams, drive roadmap, launch products with GTM, and measure success via data-driven reviews.