Jobs at Twilio

Analyzes standard and non-standard deal economics, pricing, discounts, terms, usage commitments, and margin impact. Builds financial models and scenarios, partners with Sales, Legal, Finance, and Operations, and manages end-to-end Deal Desk workflows in Salesforce/CPQ. Ensures pricing, contracting, approval, and revenue-recognition compliance while improving deal processes and supporting high-volume periods.

Build and deploy LLM agents, Python automations, data workflows, dashboards, and root-cause analysis tools. Analyze telecommunications data with SQL to improve network quality, reduce fraud and billing errors, and optimize margins. Establish data architecture, governance, KPIs, and safe AI orchestration frameworks. Partner cross-functionally with Carrier Relations, Technology, Product, Supply Operations, and Finance to deliver scalable data products and communicate actionable insights.

Partner with engineering and product teams to design, ship, and integrate scalable security solutions. Lead security reviews, threat modeling, and technical roadmaps, use metrics to drive risk reduction, mentor engineering teams, and leverage LLMs, CI/CD, and AI tooling to improve security at scale.

Lead and improve daily operations of Twilios Security Risk program: maintain risk registers and KRIs, perform qualitative and quantitative risk analyses, build dashboards and predictive models, coordinate remediation with engineering, support audits, and drive automation and AI-enabled risk tooling to scale program impact.

As a Staff Software Engineer, you'll lead software infrastructure development, drive AI innovation, mentor engineers, and collaborate across teams to build advanced applications.

Own onboarding and compliance products for Senders and Numbers. Gather requirements, translate to user stories, drive roadmap, partner with engineering and GTM, launch products, and run data-driven reviews to measure adoption and revenue against success metrics.

Lead a senior engineering team building Twilio's low-latency, high-throughput media processing stack. Define architecture, ensure reliability and performance under strict SLOs, mentor engineers, balance technical debt and features, own service metrics, and align media platform capabilities with the broader Voice strategy.

Serve as technical owner of the Impartner PRM platform and Salesforce integration: administer portal configuration and branding, maintain CRM syncs, build no-code automated partner workflows, manage lead/deal routing and MDF workflows, enforce platform governance and data integrity, run UAT and sandbox testing, and support global partner enablement programs.

Lead Impartner PRM platform strategy and integrations with Salesforce, design and optimize partner workflows, manage roadmap and delivery from discovery through UAT, and drive partner adoption and measurable channel metrics across global teams.