Jobs at TTEC Digital

Lead a squad as a player‑coach building event-driven, high-throughput, low-latency platform services and AI/ML pipelines. Implement Go services, connectors, and real-time WebSocket backends; own latency budgets, delivery, code quality, and weekly demos.

Lead-platform principal engineer who codes, debugs, and sets reference implementations across AI-powered CX systems. Own platform architecture decisions, unblock squads by shipping production code, mentor engineers, and build high-capacity, event-driven distributed systems integrating messaging, multiple DB types, multi-cloud, and advanced AI (LLMs, RAG, agents).

Lead day-to-day engineering for an AI-first SaaS platform, owning delivery, hiring, squad performance, architecture reviews, cross-team dependencies, and driving AI-assisted engineering practices to ship weekly demos at high quality.

The Principal Consultant, Cloud Engineer will lead Azure projects, ensuring clients receive tailored cloud solutions, and manage project risks and requirements effectively.

The Principal Architect for Azure Solutions leads complex projects, focusing on solution architecture and delivery while mentoring team members and collaborating with stakeholders.

Lead the agent and supervisor product experience for a B2B SaaS contact-center platform: own Agent UI, Control UI, and Active Listening UX. Define information hierarchy, latency budgets, RBAC and accessibility; partner with design and engineering, write one-page specs, run customer pilots, and measure success via AHT, adoption, CSAT, and suggestion acceptance.

Own the platform behind AI CX products: AI services (APIs, eval, guardrails, latency, cost), Desktop Intercept (capture, OS integration, PII redaction), and integrations (CCaaS, CRM, telephony, data warehouses). Prioritize by revenue impact, set latency/cost budgets, define metrics and acceptance criteria, drive reliability/privacy as features, and produce crisp one-page specs to ship to enterprise customers.

The Engagement Director leads complex transformation engagements, ensuring client success and managing client relationships and escalations while driving business growth through effective project delivery and leadership.

The role involves leading consultancy projects and designing Azure solutions for clients, emphasizing effective communication and technical leadership.

Design and tune conversational AI (IVAs) to deliver human-like customer experiences. Advise clients on CX automation, author dialogs and journey storyboards, train and optimize bots, analyze performance, and collaborate with cross-functional teams to meet project goals and drive follow-on services.