Teams at Trivium Group

The Customer Success Manager will own client relationships from onboarding to retention, monitor performance, and assist in building internal processes. Proactivity and strong communication skills in a remote environment are crucial.

As a Client Success Manager, you will build strong client relationships, develop tailored success strategies, manage onboarding, and advocate for client needs to ensure measurable success.

Remote Client Success Manager owns 20–40 Amazon client accounts end-to-end: onboarding, strategy, weekly performance analysis, and retention. Coordinate daily with PPC strategists, execute structured processes, log changes, escalate issues quickly, and maintain 2-hour business-hour responsiveness. Operate in a fast-paced agency environment using Amazon and analytics tools to drive profitability and prevent churn.